Customer Service Representative

4 weeks ago


New Oxford, Pennsylvania, United States Packaging Corporation of America Full time
Customer Service Representative - Specialty Displays

We are seeking a skilled Customer Service Representative to join our team at Packaging Corporation of America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide hands-on coordination and management of assigned projects, including outlining project deliverables, negotiating timelines, and communicating project status.
  • Develop and maintain solid working relationships with customers, understanding their business operations and identifying opportunities for PCA and customer savings.
  • Exercise independent judgment, conduct research, and make decisions to meet customer needs and exceed expectations.
  • Collaborate with internal teams, including sales, design, and manufacturing, to ensure seamless project execution.

Requirements:

  • Education equivalent to a High School Diploma.
  • Five (5) years of experience in customer service, management, or supervisor role with experience entering customer orders into an order entry system.
  • Strong working knowledge of computer systems, including Microsoft Word, Excel, and Outlook.
  • Previous experience in the manufacturing sector, container board, and corrugated packaging industry preferred.


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