Customer Service Representative

4 weeks ago


New Kensington, Pennsylvania, United States Adecco US, Inc. Full time
Customer Service Associate Job Description

Are you a customer service professional looking to begin and grow your career with a prestigious, well-established company? We have an exciting opportunity for a Customer Service Associate to join our team at Adecco US, Inc. in New Kensington, PA.

Job Summary: As a Customer Service Associate, you will be responsible for performing order entry transactions, inbound and outbound calling, building product knowledge base, and supporting MSA satellite offices.

Key Responsibilities:

  • Fulfill various order entry transactions following departmental processes.
  • Answer inbound and initiate outbound customer calls.
  • Support MSA satellite offices.
  • Build knowledge of all major product groups to properly support customer contacts.
  • Use SAP, phone, and email.

Requirements:

  • Strong verbal and written communication skills.
  • Proficient in active listening to fully understand customers' needs.
  • Excellent computer skills including MS Word and MS Excel.
  • Familiarity with SAP database system.
  • Expertise in handling multiple tasks in a high volume, fast-paced work setting.
  • High School diploma or GED equivalent.

Benefits:

  • Competitive pay rate of $19.23/hour.
  • Rotating schedule: Monday through Friday; 8:00AM-4:30PM and 8:30AM-5:00PM.
  • Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.

Equal Opportunity Employer: Adecco US, Inc. is an equal opportunity employer and welcomes applications from diverse candidates.



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