Customer Service Representative
4 weeks ago
Are you a customer service professional looking to begin and grow your career with a prestigious, well-established company? We have an exciting opportunity for a Customer Service Associate to join our team at Adecco US, Inc. in New Kensington, PA.
Job Summary: As a Customer Service Associate, you will be responsible for performing order entry transactions, inbound and outbound calling, building product knowledge base, and supporting MSA satellite offices.
Key Responsibilities:
- Fulfill various order entry transactions following departmental processes.
- Answer inbound and initiate outbound customer calls.
- Support MSA satellite offices.
- Build knowledge of all major product groups to properly support customer contacts.
- Use SAP, phone, and email.
Requirements:
- Strong verbal and written communication skills.
- Proficient in active listening to fully understand customers' needs.
- Excellent computer skills including MS Word and MS Excel.
- Familiarity with SAP database system.
- Expertise in handling multiple tasks in a high volume, fast-paced work setting.
- High School diploma or GED equivalent.
Benefits:
- Competitive pay rate of $19.23/hour.
- Rotating schedule: Monday through Friday; 8:00AM-4:30PM and 8:30AM-5:00PM.
- Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
Equal Opportunity Employer: Adecco US, Inc. is an equal opportunity employer and welcomes applications from diverse candidates.
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