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Customer Service Representative

4 weeks ago

Littleton, Colorado, United States Kroger Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.

Responsibilities
  • Provide friendly and efficient customer service by greeting customers, answering questions, and resolving issues in a timely manner.
  • Assist customers with finding products, loading/unloading heavy items, and retrieving out-of-reach items.
  • Anticipate customer needs and effectively communicate with them to strengthen customer loyalty.
  • Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, and excellent service.
  • Ensure front-end cleanliness, maintenance, and sanitation.
  • Train, monitor, and coach associates on front-end policies and procedures.
  • Communicate pricing and signage discrepancies to the pricing coordinator.
  • Provide back-up coverage for the Service Operations Manager in their absence.
  • Gain/maintain thorough knowledge of checkout transactions policies and procedures.
  • Operate equipment per company standards.
Qualifications
  • High School Diploma or GED.
  • Effective interpersonal and customer service skills.
  • Good math skills (ability to add, subtract, multiply, and divide).
  • Sound judgment/decision-making skills.
  • Friendly, approachable, and outgoing demeanor/team player.
  • Ability to work in a fast-paced environment.
  • Good oral and written communication skills.