Customer Service Advocate

3 weeks ago


Philadelphia, Pennsylvania, United States Planned Parenthood Southeastern Pennsylvania Full time

Planned Parenthood Southeastern Pennsylvania is a leading provider of reproductive health care services. Our mission is to ensure that all individuals have access to affordable and comprehensive healthcare. We are currently seeking a Call Center Representative to join our team.

About the Role

This full-time position involves providing exceptional customer service to patients and clients via phone, email, or in-person. The successful candidate will be responsible for answering calls, responding to inquiries, and resolving issues in a timely and professional manner.

Responsibilities
  • Provide accurate and empathetic responses to patient inquiries regarding reproductive health services.
  • Analyze and resolve patient complaints in a fair and timely manner.
  • Collaborate with healthcare teams to provide comprehensive support to patients.
Requirements
  • Bachelor's degree or equivalent experience.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Proficiency in Microsoft Office 365 software.
Salary and Benefits

We offer a competitive salary range of $17.25 per hour, plus comprehensive benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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