Home Services Liaison
1 day ago
Wood's Heating Service is seeking a results-driven Customer Service Representative to provide exceptional service to our customers. In this role, you will be responsible for managing customer relationships, resolving issues, and driving business growth.
Compensation and BenefitsThe estimated salary for this position is $55,000 - $70,000 per year, depending on experience. Our comprehensive benefits package includes medical coverage, dental coverage, and retirement savings.
Duties and ResponsibilitiesYour key responsibilities will include:
- Responding to customer inquiries and resolving issues promptly and professionally
- Developing and implementing customer retention strategies
- Collaborating with colleagues to achieve business objectives
- Maintaining accurate records and reports
- Participating in ongoing training and professional development
To succeed in this role, you should possess:
- A high school diploma or equivalent
- Experience in a customer-facing role, preferably in a call center environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Proficiency in computer software applications
- Flexibility to work a variety of shifts, including weekends
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