Veterinary Team Lead

1 week ago

North Miami Beach, Florida, United States Banfield Pet Hospital Full time
Job Summary

We are seeking a highly skilled and experienced Veterinary Team Lead to join our team at Banfield Pet Hospital. As a key member of our hospital team, you will be responsible for providing exceptional client service, leading by example, and ensuring the highest quality care and service to our patients and clients.

Key Responsibilities
  • Assist the Practice Manager in developing and implementing hospital operations to ensure efficient and effective delivery of veterinary care and services.
  • Lead by example, providing exceptional client service and ensuring all associates do the same.
  • Assist with surgery as applicable and utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
  • Conduct administrative functions as necessary and support the Practice Manager in hospital labor management.
  • Assist with client education and communication, ensuring all clients are informed and engaged in their pet's care.
  • Ensure all hospital associates adhere to Banfield dress and grooming guidelines and maintain a clean, sterile, and organized treatment area.
  • Quality check medical records, go-home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients.
  • Address broken equipment issues and assist in inventory management.
Leadership Responsibilities
  • Assist the Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.
  • Support the Practice Manager in hospital labor management, which may include adjusting paraprofessional team schedules on a shift-by-shift basis.
  • May assist the Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team to ensure quality medical care, exceptional client service, associate engagement, and maximum productivity.
  • Provide effective communication between associates, clients, hospital leadership, and Central Team Support.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of experience in a veterinary hospital or related field.
  • Excellent communication and leadership skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong attention to detail and organizational skills.

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