Service Excellence Representative

3 weeks ago


Peoria, Arizona, United States Orkin Full time

Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will have the opportunity to work with a dynamic and growing company that values its employees and provides excellent training and development opportunities.

Your responsibilities will include:

  • Providing exceptional customer service through inbound and outbound calls
  • Communicating with Service Technicians to ensure customer satisfaction
  • Navigating our Windows-based & Web based system to perform data entry
  • Utilizing strong listening skills and probing questions to identify customer concerns and evaluate their needs
  • Communicating effectively with customers to resolve issues and improve satisfaction

Our Benefits Package:

  • A competitive salary of $18/hour
  • A comprehensive benefits package including medical, dental, vision, maternity, and life insurance
  • A 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • An industry-leading, quality, comprehensive training program

About Orkin:

  • Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
  • The Pest Management Industry is growing and is a recession-resistant line of business
  • We value a service-oriented mindset that leads you to build loyalty and trust with clients
  • We hold ourselves responsible to commitments
  • We value being part of a team
  • We want to join a company that supports the community
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, (NYSE: ROL), headquartered in Atlanta, GA


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