Service Excellence Representative
3 weeks ago
Customer Service Representative Opportunity
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will have the opportunity to work with a dynamic and growing company that values its employees and provides excellent training and development opportunities.
Your responsibilities will include:
- Providing exceptional customer service through inbound and outbound calls
- Communicating with Service Technicians to ensure customer satisfaction
- Navigating our Windows-based & Web based system to perform data entry
- Utilizing strong listening skills and probing questions to identify customer concerns and evaluate their needs
- Communicating effectively with customers to resolve issues and improve satisfaction
Our Benefits Package:
- A competitive salary of $18/hour
- A comprehensive benefits package including medical, dental, vision, maternity, and life insurance
- A 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
- An industry-leading, quality, comprehensive training program
About Orkin:
- Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
- The Pest Management Industry is growing and is a recession-resistant line of business
- We value a service-oriented mindset that leads you to build loyalty and trust with clients
- We hold ourselves responsible to commitments
- We value being part of a team
- We want to join a company that supports the community
- Orkin is financially stable and growing as the largest subsidiary of Rollins, (NYSE: ROL), headquartered in Atlanta, GA
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