Client Relationship Specialist

7 days ago


Fort Smith, Arkansas, United States Scot Shaw - State Farm Agent Full time
About UsScot Shaw - State Farm Agent is a reputable agency established in 2002, dedicated to providing exceptional customer service and insurance solutions.

Salary$65,000 - $85,000 per year, including salary plus commission/bonus opportunities.

About the RoleAs an Account Manager, you will play a vital role in our daily business operations, fostering strong relationships with clients and acting as a liaison between their needs and our agency departments. Your primary goal will be to improve the lives of our customers by proactively marketing relevant products and services.

Key Responsibilities
  • Develop and maintain long-lasting customer relationships through regular communication and follow-ups.
  • Provide exceptional customer service, responding promptly and accurately to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Requirements
  • Licensed Property & Casualty required.
  • Previous experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
  • Experience managing client relationships preferred.
  • Strong interest in marketing products and services based on customer needs.
  • Excellent written, verbal, and listening communication skills.
  • Dedicated to delivering outstanding customer service.
  • Able to anticipate and meet customer needs.


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