IT Infrastructure Specialist

6 days ago


Cleveland, Ohio, United States Cuyahoga County Juvenile Court Full time
Job Summary

The Systems Administrator plays a crucial role in building, deploying, and supporting all server environment related technologies. This includes upgrading systems to current releases, initiating and maintaining security measures, and supervising the help desk to assist end-users with technical support.

Key Responsibilities
  • Assist the network manager in planning, implementing, and maintaining the local area network and wide area network.
  • Provide end-user support for desktop applications.
  • Build, deploy, and support all IT server environment related technologies, including hardware, software, process workflows, cloud technologies, and security related functions.
  • Diagnose and drive incident management both internally and with vendors.
  • Manage and resolve server related support tickets.
  • Provide computer software and technical support and assistance to end-users.
Requirements

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons covered by the Americans with Disabilities Act, in accordance with its requirements.

  • Ability to operate a variety of automated office machines and equipment.
  • Ability to use and interpret computer hardware and software terminology and language.
  • Ability to communicate effectively with end-users, managers, supervisors, County Information Services Center employees, other County employees, and vendors.
  • Ability to comprehend computer periodicals, specifications, proposals, invoices, and manuals.
  • Ability to record and deliver information, to explain procedures, and to follow instructions.
Education and/or Experience

Bachelor's Degree in Information Technology, Computer Science, or a related field with two (2) years of end user IT technologies or general PC maintenance experience; or any equivalent combination of education and experience where 1 year of education = 2 years of experience.



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