Human Services Specialist

1 week ago


Kansas, United States State of Kansas Full time

About the LIEAP Program

We are seeking a LIEAP Program Assistant to assist with the processing of Low-Income Energy Assistance Program applications received from across the state of Kansas.

The LIEAP Program Assistant will utilize the state of Kansas KEES eligibility computer system to determine eligibility and authorize LIEAP benefits for applicants. Additionally, the successful candidate will be responsible for answering the statewide LIEAP 800 phone number and providing guidance and direction to those callers.

Responsibilities

  • Process LIEAP applications from across the state of Kansas
  • Determine eligibility and authorize LIEAP benefits using the KEES computer system
  • Answer the statewide LIEAP 800 phone number and provide guidance to callers

Qualifications

Minimum Qualifications: High School Diploma or GED; Two years of experience interviewing, investigating, compiling information, documenting decisions, interpreting guidelines and/or providing technical assistance relevant to the agency's programs. Post-secondary education may be substituted for experience as determined relevant by the agency.

Preferred Qualifications: DCF and/or LIEAP experience; Experience working with the public; One year of customer service experience; Proficient in accurate data entry; Bilingual in English and Spanish (verbal and written is ideal).



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