DARCARS Mount Kisco Parts Team Member

3 weeks ago

Mount Kisco, New York, United States DARCARS Automotive Group Full time
Job Title: DARCARS Mount Kisco Parts Team Member

We are seeking a dedicated and detail-oriented DARCARS Mount Kisco Parts Team Member to join our team at our Mount Kisco location. As a key member of our parts department, you will be responsible for selling automotive parts to customers over the counter, through the shop, on the phone, and online. This role requires strong communication skills, knowledge of automotive OEM parts, and experience working in an automotive retail parts position.

Estimated Salary: $48,000 - $65,000 per year

Responsibilities:
  • Assist walk-in customers in selecting required parts and ensure they receive the best possible service.
  • Pull purchased parts from stock and verify accuracy.
  • Determine availability of parts and submit emergence orders if necessary.
  • Answer phone calls, provide price quotes, and other information to customers.
  • Assist outside sales reps with their orders and ensure accurate processing.
  • Set up orders for daily shipment, delivery, or pick-up and verify accuracy.
  • Solicit assigned accounts by phone and provide regular follow-ups.
  • Assist Service Technicians in selecting parts needed for repairs in process.
  • Notify service desk and the customer that ordered parts have been received.
  • Ensure that before parts can be charged out, the technician presents a repair order.
  • Display seasonal parts and accessories in an attractive manner.
  • Keep all bins, aisles and storage areas clean, near and clearly labeled.
  • Be friendly, professional and efficient when working with customers and co-workers.
  • Provide the same high level of service to the other dealership departments, as is given to other customers.
  • Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Office Manager.
  • Keep front and rear counters clean and uncluttered.
  • Advise Parts Manager when areas of the department are not in satisfactory condition.
  • Keep current on new products and product updates.
  • Participate in available training programs.

Requirements:
  • High School degree or equivalent.
  • BMW or Mercedes Experience.
  • Strong communication skills to explain parts information to customers and associates.
  • Knowledgeable about automotive OEM parts.
  • Experience working in an automotive retail parts position 2-3yrs.
  • Experience with Reynolds & Reynolds preferred.
  • Ability to lift 50 - 70lbs.
  • Must be a minimal of eighteen years of age.
  • Must have a valid driver license.
  • Must be able to pass pre-employment screen (background).

What We Offer:
  • Competitive salary range.
  • Excellent benefits package including health insurance, dental insurance, and life insurance.
  • Paid holidays and time off.
  • Opportunities for advancement and career growth.
  • A supportive and collaborative work environment.

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