Customer Service Associate
3 weeks ago
We are seeking a skilled Customer Service Associate to join our team at Aludec. As a key member of our customer-facing department, you will play a vital role in ensuring the success of our customers through effective communication and problem-solving.
The ideal candidate will possess strong MS Excel skills and prior experience in a manufacturing environment is preferred. Strong customer orientation and exceptional communication skills are essential for this role.
The estimated salary for this position is $50,000 - $60,000 per year, depending on experience.
Responsibilities:
- Receive and enter all customer orders
- Manage EDI transactions and resolve issues with customers and internally
- Main point of contact for customer queries
- Communicate changes in releases to the scheduling department for analysis and resolution
- Advise management on concerns related to meeting customer delivery deadlines
- Daily management of the customer portal
- Respond to high volumes of incoming emails
This is an onsite role, requiring regular presence in the office.
Benefits include health, dental, vision, STD, LTD, life insurance, and 401K after 60 days of employment.
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Customer Service Associate at FedEx
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Customer Service Associate
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Customer Experience Associate
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Customer Service Representative
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Customer Service Representative
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Customer Support Associate
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