Customer Experience Associate

6 days ago


Eden Prairie, Minnesota, United States Perfect Memorials LLC Full time
Job Description: Customer Experience Associate

We are seeking a talented Customer Experience Associate to join our team at Perfect Memorials LLC. As a Customer Experience Associate, you will be responsible for providing top-notch customer service and support through phone, email, and live chat.

The estimated salary for this role is $17.00-$18.00 per hour, based on experience. You will work 9:30 am - 6:00 pm Monday - Friday with rotating Saturday shifts.

Responsibilities:
  1. Process orders and respond to customer inquiries
  2. Provide accurate and timely responses to customer emails and Amazon/eBay messages
  3. Maintain accurate documentation of customer-related orders
  4. Solve problems by following up with customers and vendors to resolve issues
  5. Engage in live chats with customers to provide assistance and support

Requirements:
  • Part-time employees should be able to do 25-30 hours per week (including Saturdays)
  • Full-time employees 40+ hours a week (rotating shifts/flexibility is required)
  • High attention to detail with the ability to problem solve
  • Ability to multi-task continuously and adapt quickly to changes in a fast-paced environment
  • Typing speed of 30+wpm
  • Strong organizational skills and ability to work independently
  • Excellent interpersonal skills with a professional demeanor
  • Experience with Microsoft Office Suite (Outlook, Word, Excel)


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