Technical Performance Optimization Specialist

2 days ago


Hartford, Connecticut, United States CVS Health Full time
Job Overview

We are seeking a skilled Technical Performance Optimization Specialist to join our team at CVS Health. This is a hybrid position that can be based in our Hartford, CT or Downers Grove, IL office.

In this role, you will be part of the broader NextGen Production Support team with a focus on identifying, analyzing, and resolving potential performance issues within the claims system (Health Rules Payer (HRP)) and the enrollment systems (Market Prominence (MP) & Softheon).

The successful candidate will interact with business, quality assurance (QA), release delivery, infrastructure, and vendor partners to drive system stability and maintain system performance & reliability.

Key Responsibilities
  • Monitoring system performance metrics such as response time, throughput, resource utilization, and error rates.
  • Identifying performance bottlenecks and associated root causes.
  • Analyzing behavior patterns to understand performance impacts across concurrent workloads.
  • Developing performance test strategies and plans to measure against defined baselines or to define baseline performance criteria.
  • Optimizing system architecture and infrastructure to improve scalability and performance.


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