IT Support Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at Stefanini Group. As a key member of our technical support team, you will be responsible for providing hardware and software support services to our clients, including break/fix, virus detection and eradication, and troubleshooting network devices.
Key Responsibilities:
- Provide hardware and software support services to clients, including break/fix and troubleshooting network devices
- Implement virus detection and eradication procedures
- Diagnose and repair end-user system failures
- Diagnose and repair printer and peripheral device failures
- Troubleshoot network devices to ensure connectivity from the PC to the network
Requirements:
- 3+ years of corporate desk side support experience with a strong emphasis on supporting Windows 7 and Windows 10
- Experience troubleshooting and replacing hardware on Lenovo PCs
- Experience using Active Directory
- Experience supporting Microsoft Office 2007, Microsoft Office 2016, and Microsoft Lync
- Experience troubleshooting wireless connectivity issues
- Quality customer service skills
- VPN experience
- Experience with basic hardware printer support
- Experience with Symantec products, including Endpoint Protection, BitLocker, SCCM, and RDP
- Knowledge of multiple manufacturers and operating systems
- Excellent troubleshooting capability
- Ability to work in a team environment and independently
- Ability to communicate technical information to technical audiences
- Excellent verbal and written communication skills
- Ability to complete assignments with no supervision
- Ability to search internally and externally for support information
- Customer-oriented attitude
- Ability to travel locally and in-state to support other sites, if applicable
- Valid driver's license and proof of auto insurance, if travel is required
- Attendance and schedule adherence are requirements of this position
What We Offer:
- Comprehensive benefits package, including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and more
- Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainings
- Flat organizational structure, enabling faster communication and decision-making
Why Stefanini Group:
- Brazilian and privately owned company
- Agility, flexibility, and innovation are in our DNA
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