IT Support Specialist

2 weeks ago


Wilmer, Texas, United States Stefanini Group Full time

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at Stefanini Group. As a key member of our technical support team, you will be responsible for providing hardware and software support services to our clients, including break/fix, virus detection and eradication, and troubleshooting network devices.

Key Responsibilities:

  • Provide hardware and software support services to clients, including break/fix and troubleshooting network devices
  • Implement virus detection and eradication procedures
  • Diagnose and repair end-user system failures
  • Diagnose and repair printer and peripheral device failures
  • Troubleshoot network devices to ensure connectivity from the PC to the network

Requirements:

  • 3+ years of corporate desk side support experience with a strong emphasis on supporting Windows 7 and Windows 10
  • Experience troubleshooting and replacing hardware on Lenovo PCs
  • Experience using Active Directory
  • Experience supporting Microsoft Office 2007, Microsoft Office 2016, and Microsoft Lync
  • Experience troubleshooting wireless connectivity issues
  • Quality customer service skills
  • VPN experience
  • Experience with basic hardware printer support
  • Experience with Symantec products, including Endpoint Protection, BitLocker, SCCM, and RDP
  • Knowledge of multiple manufacturers and operating systems
  • Excellent troubleshooting capability
  • Ability to work in a team environment and independently
  • Ability to communicate technical information to technical audiences
  • Excellent verbal and written communication skills
  • Ability to complete assignments with no supervision
  • Ability to search internally and externally for support information
  • Customer-oriented attitude
  • Ability to travel locally and in-state to support other sites, if applicable
  • Valid driver's license and proof of auto insurance, if travel is required
  • Attendance and schedule adherence are requirements of this position

What We Offer:

  • Comprehensive benefits package, including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and more
  • Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainings
  • Flat organizational structure, enabling faster communication and decision-making

Why Stefanini Group:

  • Brazilian and privately owned company
  • Agility, flexibility, and innovation are in our DNA


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