Business Process Analyst II
3 weeks ago
Are you a detail-oriented and organized individual with excellent analytical skills? Do you have a strong background in business process analysis and improvement? We are seeking a highly motivated Business Process Analyst II - Bilingual Spanish to join our team at Serco North America.
Job Summary:The Business Process Analyst II - Bilingual Spanish will be responsible for analyzing and improving business processes to increase efficiency and effectiveness. This role will involve gathering and analyzing data, identifying areas for improvement, and developing recommendations for process enhancements. The ideal candidate will have a strong understanding of business process analysis and improvement methodologies, as well as excellent communication and interpersonal skills.
Key Responsibilities:- Analyze and improve business processes to increase efficiency and effectiveness
- Gather and analyze data to identify areas for improvement
- Develop recommendations for process enhancements
- Collaborate with cross-functional teams to implement process improvements
- Translate documents and call scripts to Spanish as needed
- Bachelor's degree from an accredited institution and 5-7 years of relevant work experience or a master's degree from an accredited institution and 3-5 years of relevant work experience
- Fluent in reading, writing, and speaking Spanish
- Familiarity with SAFe Agile methodology
- Business requirements gathering and writing experience
- Familiarity with JIRA, Microsoft Suite, VISIO, and SharePoint
- PMP Certification
- SAFE Agile Certification
- Six Sigma
- Previous Contact Center knowledge
- Knowledge of CLAS and Health Equity Guidelines
At Serco North America, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a strong background in business process analysis and improvement, we encourage you to apply for this exciting opportunity.
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