Sales Associate
3 weeks ago
Sales associates at Navy Exchange work as part of a sales team to provide exceptional customer service and exceed customer expectations. They are responsible for selling general merchandise to customers, exercising professional selling techniques, and working in a fast-paced retail environment.
Key Responsibilities:
• Greet and engage customers in conversation to provide sales-related assistance
• Assist customers in selecting merchandise and suggest additional items to complement their selections
• Offer customers the opportunity to purchase extended product warranties and explain coverage, benefits, and price
• Interact with customers and coworkers in a friendly and professional manner, adhering to Navy Exchange dress code and uniform standards
• Become knowledgeable about merchandise, including proper setup, use, care, and characteristics of various products
• Communicate product-related information to customers knowledgeably and legibly
• Ensure assigned areas are fully stocked and merchandise is neatly arranged
• Communicate with supervisors and store managers regarding stock additions, deletions, fast and slow-selling merchandise, customer preferences, needs, and problems
• Participate in department meetings and actively seek to exchange ideas regarding improvements in customer service, job performance, and achievement of store/department sales goals
• Complete sales transactions efficiently and accurately
• Perform cash register transactions, including cash, charge, check, gift certificates, layaway, and other types of transactions
• Advise customers of upcoming sales events and services available throughout the Navy Exchange
• Offer customers the opportunity to open a NEXCARD account and inform them of NEXCARD account benefits
• Handle customer returns and problems tactfully and efficiently, applying store policies consistently and intelligently to ensure customer satisfaction
• Maintain a high level of awareness in assigned areas and offer excellent customer service to all patrons to deter theft
• Unpack, stage, and move merchandise as assigned
• Assist in creating store displays and performing periodic inventories
• Complete paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, and other tasks accurately and completely
Requirements:
No experience required. High school graduate or equivalent preferred. Eligible for and participates in applicable commission and gainsharing sales incentive programs. Required to lift up to 25 lbs. as it relates to job duties, including assisting customers, lifting merchandise, and assisting with stocking sales areas as necessary
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