Donor Experience Specialist

3 days ago


Bossier City, Louisiana, United States Takeda Pharmaceutical Company Ltd Full time
Donor Experience Specialist Job Summary

We are seeking a highly skilled and compassionate Donor Experience Specialist to join our team at BioLife in Bossier City, LA. As a Donor Experience Specialist, you will play a critical role in ensuring the exceptional experience of our donors.

About the Role:

  • You will work closely with our team to ensure the highest quality plasma donations and provide exceptional customer service to our donors.
  • You will be responsible for screening new and repeat donors, taking and recording donor vital signs and finger stick results, and preparing donor charts and maintaining accurate records.
  • You will use our Donor Information System to coordinate donor compensation and identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures.
  • You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.

Requirements:

  • A high school diploma or equivalent.
  • The ability to walk and/or stand for the entire work shift.
  • The willingness to work evenings, weekends, and holidays.
  • The ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
  • The ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and the ability to hear equipment from a distance.
  • Prolonged glove wear may be required due to potential exposure to bloodborne pathogens (risk level 1).
  • A minimum of 1 year's experience working in a customer or patient-facing role is helpful.

Compensation and Benefits:

We offer a competitive starting hourly wage of $16.00, with the actual hourly wage offered being in accordance with state or local minimum wage requirements for the job location. Additionally, U.S.-based employees may be eligible for short-term incentives, medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.

EEO Statement:

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.



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