Animal Care and Support Associate
4 days ago
Job Title: Animal Care and Support Associate
About Our HospitalPark Veterinary Hospital is a leading veterinary practice located in Durham, NC. We're committed to providing exceptional care to our patients and their families.
">Salary Range$45,000 - $60,000 per year, depending on experience.
">Job DescriptionWe're seeking an Animal Care and Support Associate to join our team. In this role, you'll be responsible for delivering exceptional customer service, handling phone calls, scheduling appointments, and communicating client needs to our team members. Your responsibilities will include greeting clients warmly, checking them in and out efficiently, and ensuring they feel welcome and supported throughout their visit.
">Key Responsibilities:- Greet clients warmly upon arrival and check them in and out efficiently.
- Schedule, confirm, and reschedule appointments accurately, coordinating with the veterinary team to optimize workflow.
- Provide accurate information and guidance to clients on our services, basic pet care, and hospital policies to enhance their understanding and experience.
- Handle payment transactions with attention to detail, manage billing inquiries, and provide clients with transparent and prompt responses.
- Actively listen to client concerns, gather pertinent details, investigate as needed, and follow up to ensure client satisfaction.
- Liaise with veterinarians, technicians, and support staff to maintain an organized and efficient work environment, minimizing wait times for clients.
- Handle client concerns or complaints with empathy and professionalism, addressing issues effectively and escalating when appropriate.
- Maintain accurate and organized records of client interactions, patient information, and appointment details.
- High school diploma or equivalent; additional education or certification in customer service, veterinary science, or a related field is a plus.
- 3+ years of customer service experience, ideally in a veterinary, medical, or related field.
- Proficiency in computer systems, including appointment scheduling software and payment processing systems.
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