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Customer Service Lead

2 months ago

Dunn, North Carolina, United States Dunn-Edwards Full time

Job Summary

Dunn-Edwards is seeking a highly skilled Customer Service Lead to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Develop and implement customer service strategies to meet business objectives
  • Lead a team of customer service representatives to ensure excellent customer service delivery
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Monitor and analyze customer feedback to identify areas for improvement
  • Provide training and coaching to customer service representatives to enhance their skills and knowledge

Requirements:

  • 3+ years of experience in customer service or a related field
  • Proven track record of delivering exceptional customer experiences
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Us:

Dunn-Edwards is a leading provider of high-quality paints and coatings. We are committed to delivering exceptional customer experiences and driving business growth through innovation and excellence.