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Client Services Coordinator

2 months ago

Cheshire, Connecticut, United States Paws Pet Resort & Spa Full time
Job Overview

Paws Pet Resort & Spa is a premier establishment dedicated to providing exceptional pet care services, including lodging, daycare, and grooming. Since our inception in 2007, we have been a family-owned business that prioritizes the comfort and well-being of pets entrusted to our care. We are currently in search of a dedicated and personable Front Desk Receptionist to represent our company and deliver outstanding service to our clients and visitors.

Position Summary

As a Receptionist at Paws Pet Resort & Spa, you will be instrumental in creating a welcoming environment and making a positive first impression. Your duties will encompass managing phone inquiries, greeting clients, scheduling appointments, handling administrative responsibilities, and offering support to various departments as needed. Comfort and capability in interacting with diverse breeds and sizes of dogs are essential. Strong multitasking and time management skills are crucial for success in this role, which requires flexibility in scheduling.

Key Responsibilities:
  • Delivering a high standard of customer service and addressing client needs effectively.
  • Collaborating with staff, supervisors, and management to ensure the objectives of Paws Pet Resort & Spa are consistently achieved.
  • Managing incoming phone calls, setting up appointments, and responding to messages in a timely and professional manner.
  • Facilitating client check-ins and check-outs in accordance with established procedures.
  • Maintaining a clean and organized reception area.
What We Offer:
  • Comprehensive training programs for professional development.
  • Paid time off for vacations.
  • 401K with health insurance reimbursement.
  • Direct deposit for payroll.
  • Employee discounts on services and personal pet care.
  • Opportunities for career advancement.
  • A supportive and inclusive workplace culture.
Qualifications:
  • Education: High school diploma or equivalent (preferred).
  • Experience: Minimum of 2 years in customer service (required); sales experience is a plus.
Requirements:
  • Passion for animals, particularly dogs and cats.
  • Positive attitude, enthusiasm, and a responsible, goal-oriented mindset.
  • Excellent verbal communication skills.
  • Proficient in computer applications (Excel, Word, reservation software, etc.).
  • Reliable with the ability to work a flexible schedule, including weekends and holidays.
  • Strong attention to detail and ability to multitask in a dynamic environment.
  • Proactive and confident in taking on new challenges.
  • Desire to pursue a career in the pet care industry.
  • Proven experience in a receptionist or front office role.