Branch Operations Manager

5 hours ago


Santa Fe Springs, California, United States Grainger Full time
Job Summary

We are seeking a highly skilled Branch Team Lead to join our team at Grainger. As a key member of our branch leadership team, you will be responsible for leading daily operations, ensuring customer service excellence, and driving business results.

Key Responsibilities
  • Provide exceptional customer service and direction to team members
  • Clarify direction and priorities for team members, ensuring alignment with company strategy
  • Monitor and improve operational metrics, including customer satisfaction, sales, safety, and operational improvements
  • Develop and implement creative solutions to enhance customer experience and retention
  • Facilitate team member onboarding and ongoing training
  • Build and manage work schedules to ensure productivity and staffing levels
  • Assess and improve processes using Continuous Improvement methodology
Requirements
  • High school diploma or Bachelor's degree preferred
  • Minimum 3 years customer service and sales experience
  • 2+ years of management experience in a customer service environment
  • Strong communication and leadership skills
  • Ability to operate powered industrial equipment
What We Offer

Grainger is committed to providing a safe, healthy, and inclusive work environment. Our benefits package includes:

  • Medical, dental, vision, and life insurance coverage
  • PTO days and 6 company holidays per year
  • 6% 401(k) company contribution
  • Employee discounts and more

We are an equal opportunity employer and welcome applications from diverse candidates. If you require a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.



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