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Customer Service Associate

2 months ago

Oak Park, Illinois, United States Chicago Waffles - Oak Park Full time

Job Overview: As a Customer Service Associate at Chicago Waffles, you will serve as the primary point of contact for guests, ensuring a memorable dining experience. Your responsibilities will include processing cash and card transactions, managing phone orders, and delivering outstanding customer service. This role demands excellent communication skills, meticulous attention to detail, and the capacity to juggle multiple tasks in a dynamic environment.

Key Duties:

  • Guest Interaction:
  • Warmly greet and welcome patrons.
  • Provide clear and accurate information regarding menu selections, specials, and promotional offers.
  • Address guest inquiries with professionalism and courtesy.
  • Ensure that all guests receive timely and respectful service.
  • Seating Management:
  • Professionally welcome guests and manage seating arrangements to enhance table turnover.
  • Reservations and Waitlist Management:
  • Handle reservations, particularly for larger groups.
  • Maintain an organized waiting list for walk-in guests and coordinate with the service team.
  • Assist guests with inquiries regarding wait times and special requests.
  • Financial Transactions:
  • Process payments accurately and efficiently.
  • Maintain the cash drawer, ensuring it balances at the beginning and end of each shift.
  • Issue receipts and provide correct change.
  • Order Processing:
  • Input orders into the POS system with precision.
  • Manage phone orders and relay information to the kitchen and service staff.
  • Anticipate and monitor guest needs to ensure satisfaction.
  • Teamwork:
  • Collaborate closely with restaurant, bar, and kitchen personnel to ensure seamless service.
  • Assist in various roles during peak service times as necessary.
  • Embody the mission, vision, values, and service culture of Chicago Waffles.

Qualifications and Skills:

  • Required:
  • Exceptional verbal and written communication skills in English.
  • Ability to maintain composure in high-pressure situations.
  • Strong organizational abilities and multitasking skills.
  • Familiarity with POS systems and effective telephone communication.
  • A positive and approachable demeanor.
  • Dependable attendance and punctuality.
  • Capability to thrive in a fast-paced setting.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.
  • Preferred:
  • High School diploma or equivalent.
  • Minimum of two years of experience in customer service, ideally within the hospitality sector.
  • Food Handler Certification.

Physical Requirements:

  • Ability to perform various physical tasks throughout the work environment.
  • Stand and/or walk for extended periods during shifts.
  • Lift, carry, push, or pull items weighing up to 50 lbs.

Core Job Functions:

  • Thorough knowledge of and adherence to all policies and service protocols.
  • Complete understanding of all menu items and restaurant operations.
  • Execute all opening and closing responsibilities as assigned.
  • Maintain cleanliness, sanitation, and organization of designated areas.

Additional Responsibilities:

  • Support fellow restaurant staff as needed.
  • Engage in meetings, training sessions, and menu tastings.

Application Process:

Interested candidates are encouraged to submit their resume along with a brief cover letter outlining relevant experience. Chicago Waffles is committed to fostering a diverse workplace.



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