Resident Service Coordinator
3 days ago
UDR, Inc. is seeking a highly skilled Resident Service Specialist to join our team in Costa Mesa, CA. This role supports property operations for our exclusive apartment communities, providing exceptional customer service and ensuring a seamless resident experience.
Key Responsibilities:- Coordinate move-in orientations and ensure timely communication with new residents.
- Manage OneSite responsibilities, including scanning move-in documents and overseeing pending tasks.
- Provide exceptional customer service, handling walk-in traffic and resolving resident concerns.
- Organize incoming packages and distribute them as needed.
- Utilize CRM to effectively manage resident relations, service requests, and communications.
- Multi-family and/or hospitality operations experience.
- Experience working in an office setting.
- Customer service experience.
- Ability to handle conflict management effectively.
- Strong phone etiquette and customer relationship management skills.
- Medical, Dental, Vision Plans.
- Medical Flexible Spending Account.
- Dependent Care Spending Account.
- Lifestyle Spending Account.
- Supplemental Term Life Insurance.
- Voluntary Cancer Insurance.
- Supplemental Short-Term Disability Insurance / AD&D Insurance.
- Voluntary Long Term Care Insurance.
- 401(k) Plan with company match.
$23/hr. – $25/hr., depends on experience.
UDR, Inc. is an Equal Employment Opportunity Employer.
We are committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
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