Service Operations Manager

2 weeks ago


MagstattleBas, Grand Est, United States TEC Equipment Full time
Service Manager Job Description

TEC Equipment is seeking a highly skilled and experienced Service Manager to lead our Service Department to continued success and growth. As a key member of our team, you will be responsible for driving the efficient and profitable operations of the Service Department, developing and maintaining valued customer relationships, and managing the Service team toward set goals.

Key Responsibilities:
  • Manage a team of diesel technicians, service advisors, drivers, and foremen, including workforce planning, staffing, employee development, employee engagement, and corrective action.
  • Take full accountability for the profitability, risk management, and growth of the Service department, forecasting long and short-term objectives and managing the team toward goals using an objectives scorecard.
  • Build and grow customer relationships and loyalty by ensuring prompt high-quality repairs, resolving complaints, and solving problems, and becoming our customers' best resource for finding solutions.
  • Plan labor by evaluating incoming work and allocating resources, balancing shift schedules, and level loading workloads to maximize efficiency and productivity, driving continuous improvement initiatives (Cost, Quality, Process), and ensuring the highest standards of service to internal and external customers.
  • Commit to a strong and mutually beneficial relationship with all internal business partners to maximize financial performance and customer satisfaction, seeking out, developing, and maintaining excellent vendor relationships.
Requirements:
  • Experience in the transportation industry, repair shop, or dealership environment.
  • Experience with CDK and ASIST.
  • Prior experience with P&L management.
  • Minimum five years' successful management experience with a proven history of achieving sales and business objectives.
  • Sound business acumen with the ability to analyze, prioritize, identify, and execute solutions.
  • Excellent people management and leadership skills, with the ability to build relationships with internal and external partners.
  • Knowledge of truck repair and quality standards.
  • Proficient with computers, with the ability to utilize all required systems and software.
  • Valid driver's license.
Benefits:
  • Choice of two comprehensive medical plan options that include prescription drug coverage.
  • Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children.
  • Vision care, discounted hearing exams, and hearing aids.
  • 401(k) retirement savings plan with company contribution.
  • Life, accident, and disability insurance.
  • Employee Assistance Program (EAP).
  • Education assistance.
  • Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick leave.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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