Aviation Customer Service Representative Position

5 days ago


Gypsum, Colorado, United States Signature Aviation Full time

As a key member of our team, you will provide exceptional customer service to clients and guests at Signature Aviation's Fixed Base Operators (FBO) network.

About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a strong passion for delivering top-notch customer experiences, and a willingness to learn and adapt to new situations.

Your primary responsibilities will include:

  • Greeting and welcoming clients with a warm and professional demeanor.
  • Responding to client inquiries and resolving issues in a timely and effective manner.
  • Providing information on our services and facilities, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities.
  • Ensuring that all interactions with clients are personalized, attentive, and exceed their expectations.

You will work closely with our team to ensure seamless communication and efficient problem-solving, always maintaining a positive and solution-focused attitude.

About Us

Signature Aviation is the world's largest FBO network, with over 200 locations and 5,000 employees globally. Our mission is to deliver an exceptional guest experience, and we seek like-minded professionals to join our team.

Salary and Benefits

We offer a competitive salary range of $22.00 to $24.00 per hour, commensurate with experience and qualifications. Additionally, you will enjoy a comprehensive benefits package, including opportunities for career growth and development.

Requirements

To be considered for this exciting opportunity, you must have:

  • A high school diploma or equivalent.
  • A minimum of 18 years of age.
  • A valid state license where applicable (based on locations where driving is required).
  • A professional appearance and excellent communication skills.
  • Ability to pass background checks and comply with airport security protocols.
  • Strong verbal and written English communication skills.

Please note that preferred qualifications may include three to six months of experience and/or training in aviation, FBO, hospitality, customer service, or another related field, as well as knowledge of radio procedures and protocols.



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