Client Service Supervisor

1 week ago

DuBois, Pennsylvania, United States Aveanna Full time
Job Summary

Aveanna is seeking a highly skilled Client Service Supervisor to join our team. As a Client Service Supervisor, you will be responsible for managing the recruitment, hiring, staffing, and scheduling of caregivers to meet the needs of our patients.

Key Responsibilities
  • Maintain a current awareness of the abilities and limitations of each field/external staff member.
  • Demonstrate a thorough knowledge and adherence to company policies and procedures.
  • Maintain an active involvement in issues of cost containment; effectively utilize nurses when assigning cases.
  • Demonstrate an ability to identify and solve problems; use initiative and good judgment to reach quality decisions.
  • Demonstrate an active and positive role in evaluating staff performance.
  • Maintain an excellent rapport with patients and caregivers and effectively promote harmonious interpersonal relationships.
  • Assist in provision of orientation and training for new staff members.
  • Coordinate staffing needs according to branch location guidelines.
  • Manage and maintain staffing schedule according to branch location guidelines.
  • Coordinate orientation and training scheduling.
  • Coordinate work schedules by allocating employees in shifts and positions.
  • Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
  • Be primary point of contact with patient family regarding staffing schedules.
  • Participate in location recruiting activities including identifying, scheduling, and interviewing potential candidates.
Requirements
  • High school diploma or GED.
  • Must be able to work after hours on-call schedule.
  • Proficient Microsoft Office skills.
  • Proficient typing skills.
Preferred Qualifications
  • Bachelor's Degree.
  • Six (6) months previous agency staffing or recruiting experience.
  • One (1) year previous office work experience a plus.
  • Healthcare experience a plus.
  • Bilingual a plus.
Other Skills/Abilities
  • Must be able to adhere to confidentiality standards and professional boundaries at all times.
  • Ability to remain calm and professional in stressful situations.
  • Ability to multi-task.
  • Attention to detail.
  • Time Management.
  • Effective problem-solving and conflict resolution skills.
  • Excellent organization and communication skills.
  • Quick-thinking and astute decision making skills.
Physical Demands
  • Must be able to speak, write, read and understand English.
  • Occasional lifting, carrying, pushing and pulling of 25 pounds.
  • Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.
  • Ability to climb stairs.
  • Must have visual and hearing acuity.
Environment
  • Performs duties in an office environment with occasional field visits during agency operating hours.
  • Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.

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