Customer Experience Specialist

1 day ago


Mattoon, Illinois, United States Auto Centers Full time
Job Title: Customer Experience Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at Auto Centers. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Manage internet sales leads and respond to customer inquiries in a timely and professional manner.
  • Communicate effectively with customers and prospects to understand their needs and preferences.
  • Schedule appointments with interested buyers for test drives and delivery of vehicles.
  • Disclose terms of sales with consumers and review sales with dealership management.
Requirements:
  • Previous customer service experience, preferably in a sales environment.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Internet savvy and proficient in using computer systems to manage sales leads and customer data.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
What We Offer:
  • Competitive hourly and commission-based compensation package.
  • Medical, dental, and vision benefits, as well as 401(k) retirement plan.
  • Paid time off and opportunities for career advancement.

Please note that this job description is not designed to cover all activities, duties, or responsibilities that may be required of the employee for this role. Duties and responsibilities may change at any time with or without notice.



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