Technical Support Team Lead

3 weeks ago


Houston, Texas, United States Briggs Equipment Full time
Job Title:

Technical Support Team Lead

Company Overview:

As Briggs Equipment, we prioritize customer satisfaction, safety, and ethics in all our endeavors. Our company is committed to exceeding expectations by doing the right thing.

Job Summary:

We seek a Technical Support Team Lead to oversee the day-to-day activities of the Service Department. This role involves providing guidance and support to service team members, ensuring seamless communication with customers.

Responsibilities:
  • Lead and manage service team members, assigning tasks and monitoring their progress.
  • Communicate effectively with external customers regarding scheduling updates, service completions, quotations, or delays.
  • Use business system tools to track the productivity of service team members.
Requirements:
  • A high school diploma is required.
  • A technical school or college degree is preferred.
  • At least 5 years of experience in customer service, operations, or similar fields is preferred.
  • Prior experience in processing service orders, invoices, purchase orders, budget expense tracking, and payroll preparation is preferred.
Benefits:
  • 401(k)
  • Educational Assistance
  • Employee Assistance Program (EAP)
  • Employee Stock Ownership Program (ESOP)
  • Hands On and Virtual Training
  • Paid Holidays
  • Paid Time Off
  • Profit Sharing
Estimated Salary:

$75,000 - $95,000 per year

Working Conditions:

This role requires prolonged sitting; ability to lift up to 40 pounds; normal working conditions for an office environment.



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