Non-Profit Intake Specialist

4 weeks ago


Cookeville, Tennessee, United States CATHOLIC CHARITIES, DIOCESE OF NASHVILLE Full time
Job Summary

Catholic Charities of Tennessee is seeking a dedicated and compassionate individual to serve as an Intake Specialist in our Family Resource Center. As the first point of contact for individuals seeking help, you will play a vital role in connecting them with internal programs and external partners.

Key Responsibilities
  • Provide a friendly and welcoming first point of contact to visitors and building partners.
  • Screen and process paperwork for program applicants and clients, as required within assigned programs.
  • Schedule or assist in scheduling necessary client appointments to access services.
  • Take inquiries and referrals from the Catholic Charities website, email, and phone and refer to Case Manager, co-locating partners, and community resources.
  • Ensure the effective maintenance, tracking, and reporting of files and data as required by program contracts.
  • Perform administrative tasks such as answering phones and email inquiries, data entry, copying, filing, and ordering of office supplies.
Requirements
  • Bachelor's degree in social work or related field with experience in working with clients from diverse communities.
  • 2 years' experience working with people experiencing poverty.
  • Ability to work with individuals experiencing a crisis.
  • Knowledge of community or other available resources that serve the needs of families who are experiencing multiple problem areas.
  • Effective interpersonal skills.
  • Strong verbal and written communication skills.
  • Ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
What We Offer
  • (10) vacation days.
  • (12) personal days.
  • (18) paid holidays.
  • Easter & Christmas Break
  • 403B plan with company match.
  • Pension plan.
  • Health insurance, vision, and dental coverage.

Catholic Charities of Tennessee is an equal opportunity employer. We do not discriminate in regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.



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