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Servers

2 months ago

Charlotte, North Carolina, United States JACKMONT HOSPITALITY INC Full time
Job Summary

We are seeking a highly skilled and enthusiastic Food and Beverage Service Team Member to join our team at JACKMONT HOSPITALITY INC. As a key member of our service team, you will be responsible for delivering exceptional dining experiences to our guests.

Key Responsibilities
  • Guest Interaction
    • Greet guests in a friendly and welcoming manner
    • Build rapport with guests to ensure a positive dining experience
    • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Order Taking and Service
    • Promptly and accurately take food and beverage orders from guests
    • Ensure expedient service of food and beverages to guests, checking frequently to ensure everything meets their specifications
  • Menu Knowledge and Upselling
    • Learn and expertly recommend menu items and beverages to guests
    • Upsell menu items and beverages to increase sales and enhance the guest experience
  • Operational Responsibilities
    • Operate the point-of-sale system accurately and efficiently
    • Manage cash and credit transactions, making change correctly and accurately
    • Maintain a clean and organized workspace, adhering to company standards
Requirements
  • Physical Demands
    • Ability to lift up to 30 pounds, delivering plates and food to guests
    • Ability to stand for long periods, moving quickly and efficiently in a fast-paced environment
  • Communication Skills
    • Ability to communicate clearly and effectively with guests and team members
    • Ability to read and write notes to hearing-impaired guests
    • Ability to read menus to sight-impaired guests
  • Teamwork and Adaptability
    • Ability to work effectively in a team environment, adapting to changing situations and priorities
    • Ability to remain calm and composed in a fast-paced environment, responding to guest complaints and issues in a professional manner