Customer Service Billing Representative Highland Hills

3 weeks ago


Cleveland, Ohio, United States University Hospitals Full time
Job Title: Customer Service Billing Representative Highland Hills

University Hospitals is seeking a highly skilled Customer Service Billing Representative to join our team in Highland Hills. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving billing inquiries in a timely and accurate manner.

Key Responsibilities:

  • Handle inbound and outbound customer calls to resolve billing inquiries and provide accurate information.
  • Research and document all information from phone conversations and apply the appropriate transactions to patient accounts.
  • Work with internal and external resources to support requests and resolve issues.
  • Process payments by phone via electronic check, credit card, hard copy, payment database, or other approved means.
  • Understand, explain, and execute hospital financial assistance programs.
  • Assist patients with payment plan arrangements and collect initial down payments.
  • Identify patient or customer needs, clarify information, research, and analyze issues, and provide solutions and/or alternatives.
  • Maintain patient and physician confidentiality and professionalism in accordance with departmental and HIPAA guidelines.
  • Communicate issues and help review and implement people, process, and technology improvements.
  • Perform various duties such as researching accounts, processing adjustments, refunds, and responding to patient correspondence.

Requirements:

  • Minimum 1 year in medical billing, financial environment, or customer service experience required.
  • Hospital and physician billing knowledge preferred.
  • Customer service phone experience working with multiple screens preferred.
  • Exceptional written and verbal communication skills required.
  • Advanced analytical and problem-solving skills required.
  • Self-motivated and able to perform with little to no supervision in a fast-paced environment.
  • Demonstrated proficiency with PCs, HIS systems, and Microsoft software.

Location: Highland Hills, University Hospitals



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