Business Services Liaison

3 weeks ago

Rockford, Illinois, United States Goodwill Mission ServicesAdministration Full time
Job Summary

We are seeking a highly motivated and experienced Business Services Specialist to join our team at Goodwill Mission Services/Administration. As a key member of our Business Services Team, you will be responsible for establishing and maintaining relationships with area employers, developing opportunities for participants and employers, and serving as a liaison for job coaches, career planners, and employers.

Key Responsibilities
  • Community & Participant Partnerships
    • Establish and maintain close contact with area employers to identify job development and placement opportunities.
    • Work with Career Planners and Job Coaches to develop work-based learning opportunities, plans, and partnerships.
    • Counsel and provide ongoing case management to program participants enrolled in OJT or WEX services.
    • Show flexibility and tolerance in dealing with individuals from diverse social, economic, and educational backgrounds.
  • Communication
    • Communicate effectively with staff and partners to ensure employer and customer needs are met.
    • Be responsive to inquiries and needs of area employers related to program services.
  • Position Expertise
    • Become familiar with work-based learning documents, policies, and procedures.
    • Become familiar with the vouchering process for equipment purchases, background checks, and drug screens.
    • Assist with planning, development, coordination, marketing, and evaluation of business services for The Workforce Connection programs.
    • Develop and monitor on-the-job (OJT) plans, Work Experience (WEX), and internships.
    • Participate in planning/evaluation sessions with other program staff.
    • Attend and participate in conferences and workshops related to job duties.
    • Stay current with community employment needs and related skills required for employment.
    • Develop, coordinate, and facilitate workshops for customers and employers.
  • Administrative
    • Maintain employer/participant files and participant monthly contact.
    • Coordinate, develop, and assist with assigned services, records, reports, and program development.
    • Develop and maintain participant and employer databases measuring business activity.
Qualifications & Basic Job Requirements
  • Bachelor's Degree in business, marketing, sales, or related field preferred.
  • 3-5 years of related experience required, with experience working with industry or employers preferred.
  • Strong verbal and written communication skills.
  • High customer service focus.
  • Functional use of Microsoft applications, including Word, Excel, PowerPoint, and Outlook. Salesforce preferred.

Compensation: $22-25/hour

About Goodwill: At Goodwill, diversity, equity, and inclusion are core values that guide our mission to empower people with disabilities, disadvantages, and other barriers to employment. We are committed to building a diverse and inclusive workplace and encourage applicants from all backgrounds to apply.

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