Document Specialist

4 weeks ago


Sherman, United States Joulé Full time
Job Title: Document Specialist

At Joulé, we are seeking a skilled Document Specialist to join our team. As a key member of our content development team, you will be responsible for creating and modifying technical and sales training content, including job aids, technical guides, and other training materials.


Responsibilities:
  • Creates technical and sales instructor-led training content, job aids, technical guides, and other training materials.
  • Interfaces with content originators, stakeholders, and approvers to ensure cross-functional team alignment on training documentation.
  • Monitors systems to ensure documents and workflows are approved in a timely manner.
  • Effectively communicates and trains process improvement opportunities and technical content management system updates in Training and Development approval areas.
  • Revises technical and sales training materials and content to include adherence to brand standards and necessary modifications found in periodic review cycles.
  • Duties are varied based on the content needed and may involve technical research and will involve document design/layout expertise.
  • Requires regular communication and stakeholder management along with project management partnerships.
  • Participates in special training development projects tied to product launches by working with technical global materials and considering US modifications/needs.
  • Liaises between subject matter experts, project managers, and the print shop to ensure material print specifications, proofs, and end products are available for weekly customer/sales/service training classes.
  • Conducts regular audits of print material supply lists.

Requirements:
  • Bachelor's degree in a technical/scientific field, technical writing, English, or other relevant course of study.
  • Demonstrated experience with creating and modifying content in Adobe Creative Cloud (ie InDesign, Adobe Acrobat Pro, Photoshop), Canva, PowerPoint.
  • Excellent communication and organization skills.
  • Demonstrated experience interfacing with multiple parties and managing differences in feedback on material to achieve final product.
  • Familiarity with adherence to brand standards, creating instructor-led training modules, job aids, online tutorials, and other training materials.
  • Understanding of quality system regulations and ISO standards.
  • Strong stakeholder management skills.
  • Meeting facilitation skills for document consultations and project debriefs.
  • Demonstrated ability to handle multiple projects and timelines at one time.
  • Knowledge of adult learning theory, training practices, principles, and methods.
  • Understanding of quality system regulations and ISO standards.
  • Previous experience with Veeva Vault or other Content Management System.
  • Previous copy editing and document design/layout experience.

Benefits:

At Joulé, we offer eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.



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