Customer Care Specialist 1 Residential

7 months ago

Sherman, United States Cable One Full time
Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

As a Customer Care Specialist, you will be responsible for securing new recurring revenue from residential prospects and securing new incremental revenue from existing customers by pro-actively communicating with the prospect or customer through in person visits.

What you will do to contribute to the company's success

  • Gains familiarity with Customer Care concepts, procedures and methodologies.
  • Performs entry-level assignments within a specific region or business area.
  • Responds to customer-generated tickets and provides thoughtful, personalized communication.
  • Asks questions and actively listens to customers to understand their issues, demonstrating respect and concern at all times.
  • With guidance, assists with or performs a range of customer support duties, including:
  • Providing billing and pricing information to customers.
  • Resolving standard issues remotely and/or educates customers on steps for issue resolution (i.e., for price, billing or payment questions).
  • Tracking down information needed to accurately and appropriately respond to customer questions and needs.
  • Arranging product returns / exchanges.
  • Performing add, change, delete requests in hosted platforms.
  • Scheduling service appointments if the problem cannot be remotely resolved.
  • Training customers in product use and functionality.
  • In all cases, follows established procedures, escalating difficult or unexpected issues to more senior team members or supervisor for help and/or resolution.
  • Promotes Cable One products, features and services for potential upselling.
  • Documents customer inquiries, status and resolution.
  • Follows up with customers to ensure satisfactory issue resolution.
  • Learns and complies with Cable One Customer Care practices and policies.
Qualifications
  • A minimum of one year of proven sales experience; or 2 years of college; or equivalent combination of sales experience and college education
  • Stable work history
  • Must have a valid driver's license, reliable transportation/vehicle where applicable and automobile insurance as required by Hargray
  • Maintain proper appearance/attitude at all times to represent Hargray in the community
  • Must have basic mathematical and computer skills
  • Must be able to work in adverse weather conditions, walk for extensive periods of time, and lift up to 50 pounds
  • Must be able to work evening and weekend requirements
  • Proficient time management skills and ability to prioritize
  • Must demonstrate strong written and verbal communication skills
Core Competencies
  • Committed: Values each and every customer, while working hard to keep their business and support our communities.
  • Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
  • Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
  • Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.


Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
  • Medical, dental, and vision plans - start when you start
  • Life insurance (self, spouse, children)
  • Paid time off (vacation, holiday, and personal/sick days)
  • 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation
  • Group Legal plan with Identity Theft Protection


Additional Perks
  • Tuition reimbursement (up to $5,250 on 1st year)
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs
  • Advancement opportunities
  • Collaborative work environment


We're an Award-Winning Organization
  • Forbes' "America's Best Midsized Employers" 2021-2023


Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

  • Senior Sales Professional

    3 weeks ago

    Sherman, Texas, United States Cable One Full time

    Job OverviewCable One is seeking a skilled Senior Sales Professional to join our team in residential customer acquisition. As a key member of our sales team, you will be responsible for securing new recurring revenue from residential prospects and identifying opportunities for growth.

  • Residential Service Plumbing Specialist

    7 days ago

    Sherman, Texas, United States Benjamin Franklin Plumbing of Sherman, TX Full time

    We're looking for a highly skilled Residential Service Plumber to join our team at Benjamin Franklin Plumbing of Sherman, TX.About the RoleThis is an excellent opportunity to become part of a game-changing company in the heart of Texoma. As a Residential Service Plumber, you will provide top-tier plumbing solutions while revolutionizing our customers' homes...

  • Dialysis Care Specialist

    3 weeks ago

    Sherman, United States Innovative Renal Care Full time

    At Innovative Renal Care, we are seeking a dedicated Dialysis Care Specialist to join our team.About UsWe are a leading provider of dialysis services, committed to making a positive impact on the lives of our patients and their families. Our mission is to provide high-quality care in a compassionate and innovative environment.Job SummaryThe Dialysis Care...

  • Master Plumber

    3 weeks ago

    Sherman, Texas, United States Benjamin Franklin Plumbing of Sherman, TX Full time

    About UsBenjamin Franklin Plumbing of Sherman, TX is a leading provider of innovative plumbing solutions. We're on the hunt for a skilled Residential Service Plumber to join our dynamic team.The Role:We're looking for a highly motivated and experienced plumber who can provide top-tier plumbing solutions while revolutionizing our customers' homes with...

  • Dialysis Care Specialist

    2 weeks ago

    Sherman, Texas, United States Innovative Renal Care Full time

    At Innovative Renal Care, we're seeking a skilled Dialysis Care Specialist to join our team. This is an exceptional opportunity for a licensed social worker to make a meaningful difference in the lives of patients with End Stage Renal Disease.About the RoleThis part-time position involves assessing, educating, and collaborating with patients on care...

  • In-Home Care Support Specialist

    3 weeks ago

    Sherman, Texas, United States Home Care Providers of Texas Full time

    Job OverviewWe are seeking a compassionate and dedicated In-Home Care Support Specialist to join our team at Home Care Providers of Texas.This is an excellent opportunity for individuals looking for a rewarding career in healthcare with flexible scheduling and the chance to make a positive impact on the lives of our clients.

  • Electrical Installation Specialist

    2 weeks ago

    Sherman, Texas, United States Mister Sparky of Sherman, TX Full time

    Job SummaryAn Electrical Installation Specialist will assist lead electricians in the completion of all jobs while providing top-tier customer service and quality work.Responsibilities:Be presentable and courteous to customers.Installation, repair, and maintenance of residential and commercial electrical equipment and services.Determines general condition of...

  • Customer Service Specialist

    6 days ago

    Sherman Oaks, California, United States Designer Brands Full time

    About the RoleWe are seeking a Customer Service Specialist to join our team at Designer Brands. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.

  • Dental Care Specialist

    6 days ago

    Sherman, Texas, United States BrightStar Care of Denton Full time

    Job Summary: We are seeking a skilled Licensed Vocational Nurse to provide high-quality care to clients in the Sherman and Denison, TX areas on a PRN basis. The successful candidate will possess excellent knowledge of nursing care methods and procedures, with a proven track record of delivering exceptional patient care.**Key Responsibilities:**Monitor...

  • Customer Service Experience Specialist

    6 days ago

    Sherman, Texas, United States Emerson Electric Company Full time

    **Job Overview:**The Emerson Electric Company is seeking a highly skilled Customer Service Experience Specialist to join their Sherman, TX, North America Parts Warehouse team. As a key member of the team, you will play a vital role in ensuring a positive customer experience and building strong relationships with our customers.About the Role:This exciting...

  • Dialysis Technician

    3 weeks ago

    Sherman, Texas, United States DaVita Inc. Full time

    Job Overview:DaVita Inc. is seeking a skilled Dialysis Technician to join their team as a Patient Care Specialist. As a key member of the healthcare team, you will be responsible for providing exceptional patient care and ensuring the delivery of high-quality dialysis services.About DaVita:At DaVita Inc., we strive to be a community first and a company...

  • Patient Care Specialist

    2 weeks ago

    Sherman, Texas, United States DaVita Inc. Full time

    DaVita Inc. is a leading healthcare provider seeking a skilled Patient Care Specialist to join its team in an outpatient dialysis center. This role offers an exciting opportunity to deliver exceptional patient care and make a meaningful difference in the lives of individuals suffering from end-stage renal disease.About the RoleThe Patient Care Specialist...

  • Tots Afternoon Care Specialist

    8 hours ago

    Sherman, Texas, United States Wyndy LLC Full time

    We are seeking a Tots Afternoon Care Specialist to work with us at Wyndy LLC in Sherman, TX. As a Tots Afternoon Care Specialist, you will be responsible for providing exceptional care to 3 children, creating a safe and nurturing environment, and communicating effectively with parents/guardians.About the JobThis is a part-time position that requires the...

  • Customer Service Specialist

    6 days ago

    Sherman Oaks, California, United States Uniqlo Co., Ltd. Full time

    Uniqlo Co., Ltd. is seeking a highly motivated Customer Service Specialist to join our team in Sherman Oaks, CA. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and meeting sales goals. The estimated salary for this role is $17.50 per hour, based on factors such as overall experience, relevant...

  • Logistics Specialist I

    3 weeks ago

    Sherman, United States Cable One Full time

    Job Description: At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Cable One...

  • Travel Therapist

    2 weeks ago

    Sherman, Connecticut, United States Epic Travel Staffing Full time

    Epic Travel Staffing is a leading provider of travel healthcare professionals.**Job Summary:**We are seeking a highly skilled Physical Therapist to join our team as a Travel PT Acute Care Specialist. This is a 13-week assignment with a guaranteed weekly schedule of 40 hours, working days from 8am to 5pm.**Requirements and Qualifications:**To be eligible for...

  • Nurse Care Specialist

    6 days ago

    Sherman, Illinois, United States Advantage Nursing Service Full time

    As a skilled Nurse Care Specialist with Advantage Nursing Service, you will provide high-quality patient care in the comfort of their home. Our team is dedicated to delivering reliable and compassionate care to children and adults in Illinois and Missouri.We offer flexible schedules, weekly pay, and a healthy work/life balance. Whether you're looking for...

  • Mobile Allied Therapist

    1 week ago

    Sherman, Connecticut, United States Cross Country Allied Full time

    Cross Country Allied is seeking a highly skilled Mobile Allied Therapist for an inpatient care specialist role in the Midwest.About the OpportunityAs a key member of our team, you'll provide exceptional physical therapy services to patients in need of rehabilitation and mobility support. Working at a hospital or rehabilitation center, you'll assess patients'...

  • Nursing Care Specialist

    23 hours ago

    Sherman, Texas, United States BrightStar Care of Denton Full time

    Competitive Salary: $40 - $45 per hourBrightStar Care of Denton offers a unique opportunity for a Registered Nurse to provide high-quality care to patients in their homes. With a focus on promoting patient well-being, our team is dedicated to delivering exceptional service and support.The ideal candidate will have proven experience as a Registered Nurse,...

  • Medical Care Specialist

    3 weeks ago

    Sherman, Texas, United States TK Health Full time

    TK Health is seeking a Medical Care Specialist to work in a correctional facility in Grayson, Kentucky.About the RoleSpecialty: LPN/LVNDiscipline: LPN/LVNDuration: OngoingEmployment Type: Staff Job Details: Location: Carter County Jail, Grayson KY Salary Range: $32,500 - $35,600 per year (based on a 40 hour work week)The Medical Care Specialist will be...