Reservationist - Customer Service Representative
2 weeks ago
Transdev is a leading mobility company that operates transportation systems, maintains vehicle fleets, and delivers mobility solutions across the United States. With a team of 32,000 employees across 400 locations, we maintain over 17,000 vehicles and serve cities, counties, airports, companies, and universities.
As a global company, Transdev operates in 19 countries and employs 110,000 team members worldwide. Our purpose is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.
Position Overview:
As a Reservationist, you will be responsible for answering customer phone calls, scheduling rides in our scheduling system, and communicating with customers about late vehicle service and "No Shows." You will also resolve service-related complaints and create daily route maps of reservations for our drivers. This role starts at $15.76/Hour and offers a comprehensive benefits package.
Responsibilities:
- Answer customer phone calls and schedule rides in our scheduling system.
- Enter new customer information and changes into the system.
- Communicate late vehicle service and verify "No Shows" with customers.
- Resolve service-related complaints.
- Create daily route maps of reservations for our drivers.
- High school diploma or GED.
- 2 years of reservationist or customer service experience.
- Computer literate with the capacity to learn new software.
- Ability to operate standard telephone systems.
- Excellent communication and listening skills.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. We are committed to fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.
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