Insurance Customer Service Representative

4 weeks ago


Maplewood, New Jersey, United States State Farm Insurance Full time
Job Summary

As an Office Representative at State Farm Insurance, you will play a vital role in providing exceptional customer service to our clients. Your primary responsibilities will include assisting customers with their insurance needs, processing policy changes and updates, handling incoming and outgoing phone calls, and maintaining accurate and organized customer files.

Key Responsibilities
  • Assist customers with their insurance needs and provide exceptional customer service
  • Process insurance policy changes and updates
  • Handle incoming and outgoing phone calls
  • Maintain accurate and organized customer files
  • Prepare and process insurance quotes and applications
  • Collaborate with team members to achieve office goals
  • Promote and cross-sell insurance products and services
  • Handle policy renewals and cancellations
  • Assist with claims processing and follow-up
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.



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