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Front Desk Representative

2 months ago

Saugus, Massachusetts, United States Red Roof Full time

**Be the Face of Red Roof**

**Job Summary**

We're seeking a friendly and approachable Front Desk Representative to join our team at Red Roof. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests.

**Key Responsibilities**

  • Welcome and assist guests with their stay, including check-in and check-out, wake-up calls, and handling guest concerns and requests
  • Take reservation requests and make adjustments as needed
  • Work closely with Hotel Management and other team members to provide an excellent guest experience
  • Use our front desk computer system to complete customer transactions and run reports
  • Communicate with the housekeeping team to ensure room availability and guest satisfaction

**Requirements**

  • High School Diploma or equivalent work experience
  • 1-2 years in a previous customer service position
  • Basic office skills, including math, cash handling, and computer skills

**What We Offer**

At Red Roof, we value our employees and offer a competitive compensation package, opportunities for growth and development, and a fun and supportive work environment.