Tactical Retail Store Supervisor

1 week ago

Corpus Christi, Texas, United States 5.11 Tactical Full time
Job Title: Retail Assistant Manager - Tactical Gear

Join a dynamic team that designs and manufactures cutting-edge tactical gear.

At 5.11 Tactical, we are passionate about creating purpose-built apparel, footwear, and gear for life's most demanding missions. Our commitment to innovation, quality, and value has earned us a loyal following among law enforcement, special forces operators, and first responders.

We are seeking a highly skilled Retail Assistant Manager to join our team at our 5.11 Tactical Retail Store. As a key member of our store management team, you will be responsible for delivering an exceptional brand experience, building customer relationships, and achieving sales goals.

Key Responsibilities:

Deliver Overall Brand Experience

  • Directs and models 5.11's Values, Mission, and Service standards, providing an elevated customer experience.
  • Works closely with the 5.11 Tactical Merchandising Team to coordinate merchandising updates, identify opportunities, and support long-term strategies.
  • Leads and delegates merchandise processing, replenishment, and recovery of sales floor to brand standards.
  • Ensures team members are trained in fitting techniques and accurately executing fittings.
  • Ensures all alterations and embellishments are executed according to department specs.
  • Models an efficient and satisfying cash-wrap experience.
  • Ensures housekeeping duties are completed to maintain a neat, clean, and professional store environment.
  • Monitors and follows up on sales goals, sales plans, and sales budgets to optimize profit.
  • Assists with reductions, price changes, and transfers.
  • Unloads delivery trucks, receives, opens, and unpacks merchandise, and labels merchandise with security tags.
  • Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety.

Build Customer Relationships

  • Creates an environment that maintains a 100% focus on the customer.
  • Models selling behaviors to build customer relationships and brand loyalty.
  • Models and supports the use of store tools and systems to nurture customer relationships.
  • Develops and guides efforts to establish relationships with local public safety organizations.
  • Directs Uniform Services to meet service level commitments.

Achieve Results

  • Accountable for store and individual sales goals.
  • Helps recruit, hire, and train high-caliber leadership team members and service specialists.
  • Assesses team performance and provides feedback using both informal and formal methods.
  • Ensures all team members work together to create a positive environment and resolves issues.
  • Writes and flexes store labor schedules.
  • Helps manage store controllable expenses.
  • Protects store assets through the implementation of loss prevention practices.

Qualifications:

To perform this job successfully, you will need the following qualifications:

  • Degree and/or 2-4 years of retail store supervisory experience – outdoor apparel and/or gear preferred.
  • Proven ability to provide a superior customer experience and drive customer loyalty.
  • Proven ability to assess talent and manage performance.
  • Proven business acumen with strategic and analytical skills.
  • Ability to effectively communicate with all levels of an organization.
  • Schedule flexibility to include evenings and weekends.
  • Proficiency in Microsoft Office programs (Excel, Word, and Outlook).
  • Ability to use a POS system.

Our Values:

At 5.11, we embrace a high-energy culture built upon our values of Service, Unity, Impact, and Tenacity.

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