Customer Service and Mobility Specialist

7 days ago


Phoenix, Arizona, United States Hertz Full time

Hertz Local Edition Job Description

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The Hertz Local Edition team is seeking a highly skilled Customer Service and Mobility Specialist to join our dynamic team. This role will play an essential part in providing the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

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About the Role

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  • ">
  • Key Responsibilities:">
  • Ensure optimal operational efficacies to provide customers with the best rental car experience">
  • Provide assistance creating a rental car reservation, processing rentals, and delivering clean and safe vehicles to customers">
  • Assist customers with various post-rental inquiries related to the rental and billing process">
  • Work in a fast-paced environment, providing helpful customer service that enhances the customer's rental experience">
  • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions, and more">
  • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures">
  • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry while overcoming customer objections">
  • Ensure vehicles are prepared for customer pickup, including checking for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks, and checking fill levels of all fluids">
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Requirements and Qualifications

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  • ">
  • Able to work in a fast-paced environment with a variety of tasks">
  • Demonstrate professionalism, enthusiasm, and outstanding communication skills">
  • Previous customer service experience">
  • Strong time management and organizational skills required">
  • Computer literate and detail-oriented">
  • Must have a valid driver's license with an acceptable driving record">
  • Customer service resolution practices">
  • Excellent communication techniques">
  • Sales Management/Coaching ability">
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Benefits and Opportunities

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  • ">
  • Demonstrate good written and oral communication skills">
  • Work in a fast-paced environment with a variety of tasks; excellent organizational and time management skills">
  • Demonstrate professionalism and interpersonal skills">
  • Show a high level of ownership, accountability, and initiative">
  • Proven experience of working well within a team">
  • Ability to work flexible shifts, including weekends and holidays, and work overtime as required">
  • Willingness to work outdoors during all weather conditions">
  • Ability to stand for long periods of time">
  • Ability to communicate in English clearly and proficiently; candidates fluent in other languages encouraged to apply">
  • Estimated Salary: $16.00 / hour">
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We Offer

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A competitive salary and benefits package, along with the opportunity to grow and develop your skills in a dynamic and supportive environment.

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Apply Now



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