Customer Experience Specialist

4 days ago


Kingman, United States One Hour Air Conditioning and Heating Full time
Job Overview

We are hiring an Air Conditioning and Heating Solutions Expert to join our team at One Hour Air Conditioning and Heating. In this role, you will be responsible for providing exceptional customer service and support to our customers.

Responsibilities
  1. Schedule appointments with customers to complete jobs after part arrives
  2. Answer customer inquiries and respond to their needs in a timely manner
  3. Use scripts to capture leads and overcome objections
  4. Sell maintenance plans to customers and follow up on sales
  5. Answer phones and dispatch afterhours, enter service calls, generate calls, schedule calls
  6. Follow up and schedule preventative maintenance service appointments
  7. Manage conflict resolution with clients through clear communications and problem-solving

This is a great opportunity to join a fast-growing company and take advantage of growth opportunities.

Requirements and Benefits
  • Minimum 2 years of experience in a customer service setting (high call volume)
  • Valid Driver's License, clean background, ability to pass a drug test
  • Medical, Dental, Vision options as well as Company Paid Life Insurance
  • Flexible working hours
  • IRA Match up to 3%

The estimated salary for this role is between $50,000 - $70,000 per year, depending on location and experience.



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