Restaurant Operations Manager

2 weeks ago


Nashville, Tennessee, United States Chick-fil-A Charlotte Pike - Nashville Full time
Job Title: Shift Lead

Chick-fil-A Charlotte Pike - Nashville is seeking a highly motivated and experienced Shift Lead to join our team. As a Shift Lead, you will play a critical role in ensuring the smooth operation of our restaurant, leading a team of team members, and driving sales growth.

Key Responsibilities:
  • Lead a team of team members to achieve sales and customer satisfaction goals
  • Develop and implement operational strategies to improve efficiency and productivity
  • Manage inventory, labor, and expenses to ensure profitability
  • Collaborate with the Director of Operations to create and implement schedules and shift changes
  • Discipline team members for actions that do not meet Chick-fil-A standards
  • Participate in the hiring process, including resume screening, interviews, and reference checks
  • Drive sales growth by encouraging creativity and innovation among team members
Requirements:
  • 2+ years of experience in food service operations
  • Leadership experience and ability to motivate and develop team members
  • Strong communication and interpersonal skills
  • Ability to work well under pressure and adapt to changing situations
  • Proficiency in Microsoft Office and other restaurant management software
Preferred Qualifications:
  • Bachelor's degree in a business or marketing field
  • Experience as a leader in food service operations
  • Bilingual: English and Spanish


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