Cashier Associate

2 weeks ago

Pittsburgh, Pennsylvania, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Cashier and Sales Floor Associate to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Provide fast and friendly checkout experiences for customers
  • Maintain store recovery standards to deliver our Brand Promises
  • Prevent shrink with friendly service
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements
  • Execute cash handling to standards
  • Engage customers on benefits of Rewards and complete enrollments
  • Educate customers on Voice of Customer (VOC) survey
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process
  • Support shrink and safety programs
  • Assist with Omni channel processes
  • Acknowledge customers, help locate product and provide solutions
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others
  • Cross trained in Custom Framing selling and production
Requirements
  • Retail and/or customer service experience preferred
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent communication and interpersonal skills
  • Ability to lift up to 25 pounds and stand for long periods of time
What We Offer

Michaels Stores offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.

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