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Healthcare Technician II

2 months ago

Houston, Texas, United States DispatchHealth Full time

Impact on Patient Care

The DispatchHealth Medical Technician II (DHMT-II) plays a crucial role in enhancing patient care by assisting with physical examinations, conducting point-of-care testing, administering treatments, and gathering essential data. The DHMT II operates under the guidance of a virtual DispatchHealth Advanced Practice Provider (Nurse Practitioner or Physician Assistant) while delivering care in patients' homes. Success in this role hinges on strong organizational and customer service skills. Comprehensive on-the-job training will be provided for this rewarding opportunity to facilitate hospital-level healthcare in the comfort of a patient's residence.

Position Details

  • Day shift from 8 am to 6 pm
  • Minimum of 13 shifts per month, including 4 weekend days
  • Competitive compensation and benefits package
  • Opportunities for professional growth
  • Company vehicle provided for work-related duties
  • Onsite training available
  • Requires 2 years of EMT or Certified Medical Assistant experience in urgent care or family practice settings
  • Must be adept at learning new technologies

Responsibilities

  • Operate the DispatchHealth vehicle to meet patients at their location and manage supplies for daily operations
  • Properly don and doff personal protective equipment (PPE) while adhering to strict infection control protocols
  • Communicate with healthcare providers through messaging, video conferencing, and mobile devices.
  • Measure patients' vital signs and assist in collecting patient data
  • Conduct physical examinations using mobile technology and perform diagnostic tests and treatments as directed by the virtual provider, in accordance with state regulations. This may include blood draws, EKGs, splinting, basic wound care, and other necessary patient care activities.
  • Execute point-of-care lab testing as instructed by the virtual provider
  • Prepare discharge instructions in collaboration with the provider
  • Manage the use, care, and allocation of medical equipment
  • Restock and sanitize equipment at the end of each shift
  • Perform additional duties as required to ensure successful patient visits and maintain equipment and vehicles

Qualifications

  • EMT certification with NREMT or EMT-B (as per state requirements) in good standing, OR Paramedic OR Medical Assistant certification.
  • At least one (1) year of experience in a patient-facing role
  • Candidates with a bachelor's degree in a core science or laboratory science and a minimum of 2 years' experience in chemistry and hematology, particularly with i-STAT device experience, are encouraged to apply.
  • Valid driver's license with a clean driving record
  • BLS certification from the American Heart Association
  • High School Diploma or GED equivalent
  • Ability to lift and carry equipment weighing up to 50 pounds
  • Capability to navigate multiple flights of stairs while carrying equipment
  • Strong customer service, communication, and technological skills
  • Previous experience with comprehensive history gathering and documentation within electronic medical records (EMR)
  • Familiarity with basic procedural skills
  • Cultural competency to effectively interact with patients and families, fostering rapport and trust, and providing professional clinical presentations/summaries
  • Ability to function autonomously and collaboratively within a team to deliver care with flexibility and open-mindedness
  • Commitment to continuous learning and strong critical thinking abilities
  • Willingness to work a varied schedule, including evenings, holidays, and weekends as needed

About DispatchHealth

DispatchHealth is transforming healthcare delivery through mobile and virtual services. As a rapidly growing startup based in Denver, Colorado, we provide tailored healthcare solutions leveraging technology, convenience, and exceptional service. Our integrated, high-touch care delivery model enhances the capabilities of the patient's care team, ensuring personalized, quality care in the home or at the patient's location of need. Our skilled, certified providers arrive equipped with the expertise and tools necessary to deliver advanced medical care, supported by our technological infrastructure to ensure quality and improve outcomes. DispatchHealth brings together experienced professionals with proven success in medicine, engineering, and operations, united by a passion for reshaping the healthcare landscape.

DispatchHealth is dedicated to fostering a diverse and inclusive workforce and serving all communities. All qualified applicants will be considered for employment without regard to race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401k, paid time off, and short-term disability leave.

Our Mission

We deliver trusted, compassionate care to all in the comfort of home.

Our Vision

Building the world's largest in-home care system.

Our Core Values

  • Courage to advocate for our patients and each other
  • Innovation to pioneer a new path for healthcare
  • Integrity to foster a respectful and inclusive environment
  • Compassion to provide quality, safe, and excellent care