Senior Climate Services Director
1 week ago
We are seeking a highly skilled and motivated Senior Climate Services Director to join Home Climates Inc. This is an excellent opportunity for individuals who are eager to learn and grow in a dynamic industry that plays a crucial role in the lives of many.
About the Job:The Senior Climate Services Director will be responsible for overseeing and implementing Home Climates' processes and procedures, providing technical support to field personnel, and acting as a conduit to source additional information and resources to resolve technical issues. Additionally, this role will involve conducting weekly evaluations and reviews of production and support staff, providing feedback on individual and company performance, and coaching staff on best practices to meet customer needs.
Main Responsibilities:- Oversee and implement Home Climates' processes and procedures to ensure efficiency and effectiveness.
- Provide technical support to field personnel and source additional information and resources to resolve technical issues.
- Conduct weekly evaluations and reviews of production and support staff, providing feedback on individual and company performance.
- Couch staff on best practices to meet customer needs.
- Run weekly training meetings to cover sales practices, KPI reviews, performance acknowledgments and awards, new products, objection handling, sales contests, safety concerns, product issues, and manufacturer's training.
- Act as a mentor to encourage individual growth and motivate staff throughout the organization.
- Correct or modify existing processes and procedures that fail to add value to Home Climates' services or business results.
- Customer service orientation, both internal and external.
- Understanding and proper use of pricing systems when making recommendations.
- Determining customer satisfaction through follow-up on all installation/services sold.
- A good working knowledge of Home Climates' products and services, requiring additional study and training both on- and off-site.
- Knowledge of various municipalities' plan requirements, permit requirements, and submittal processes.
- Continuous improvement of knowledge of construction in general and how Home Climates operates to benefit customers.
- Effective communication with Field Installation Supervisors throughout each project to ensure proper and prompt completion of jobs.
- Establishing goals, KPIs, and objectives for the business, self-service technicians, plumbers, CSRs, and other staff.
- Hiring and termination of staff for roles supervised.
- Providing corrective action, feedback, accountability, and making termination decisions for individuals who do not meet goals and expectations.
- Providing weekly status updates to management.
- Regularly reviewing and monitoring progress against goals and seeking assistance as needed.
- Communicating effectively with associates, superiors, vendors, and customers.
- Asking and obtaining customer referrals and web recommendations.
- Superior interpersonal skills.
- Able to read and interpret blueprints and technical drawings and specifications.
- Able to accurately list and order materials and supplies.
- Able to work under time and budgetary constraints and pressures.
- Able to efficiently manage time and schedules.
- Computer literate to the extent necessary to fulfill this function.
- Familiarity with the use of smartphones, text messaging, and email.
- Capable of understanding client needs and influencing their decision favorably.
- Constant learning through training from suppliers, trade shows, seminars, independent study, and other employees.
- Clean, neat, professional appearance.
- Safe work habits and ability to recognize and avoid dangerous situations.
- Adaptable to changing work schedules as the business dictates.
- Participation in the on-call rotation for emergency, after-hours, weekend, and holiday service requests.
The estimated salary range for this position is $65,000 - $85,000 per year, depending on experience and qualifications.
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Residential Dining Services Director
7 days ago
Elizabethtown, Pennsylvania, United States Masonic Village at Elizabethtown Full timeAbout the RoleWe are looking for a seasoned professional with a passion for delivering outstanding customer service to join our team as a Residential Dining Services Director. In this role, you will be responsible for managing a team of staff, coordinating menus, and maintaining the highest standards of quality and safety in our dining facilities.
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Director of Environmental Services
2 weeks ago
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Facilities Operations Director
7 days ago
Elizabethtown, Pennsylvania, United States Masonic Village at Elizabethtown Full timeJob OverviewWe are seeking a highly skilled Facilities Operations Director to join our team at Masonic Village at Elizabethtown. This is a full-time position responsible for overseeing the day-to-day operations of our facilities, including environmental services, grounds maintenance, and capital projects.
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Elizabethtown, Pennsylvania, United States Masonic Village at Elizabethtown Full timeAbout the RoleWe are seeking an experienced Facilities Management Director to oversee the environmental services team at Masonic Village at Elizabethtown. The successful candidate will have a strong background in facility management and leadership, with a focus on delivering high-quality services.
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Senior Physical Therapy Clinician
2 weeks ago
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Air Conditioning Operations Manager
1 month ago
Elizabethtown, Pennsylvania, United States Home Climates Inc Full timeHome Climates Inc is seeking a highly skilled Air Conditioning Operations Manager to lead our team of professionals. This role offers an attractive salary of $90,000 - $120,000 per year, depending on experience, plus benefits and opportunities for growth.Job DescriptionThe Air Conditioning Operations Manager will be responsible for overseeing the...
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Commercial Account Manager
7 days ago
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Reconstruction Project Director
5 days ago
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Group Fitness Educator
5 days ago
Elizabethtown, Pennsylvania, United States Masonic Village at Elizabethtown Full timeMasonic Villages of Pennsylvania is committed to delivering exceptional care and services to our residents. As a Group Fitness Educator, you will play a vital role in promoting physical activity and wellness among our seniors.
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Personal Care LPN
4 weeks ago
Elizabethtown, Pennsylvania, United States Masonic Village at Elizabethtown Full timeOverviewMasonic Villages at Elizabethtown offers a dynamic work environment where you can make a meaningful difference in the lives of our residents. As a Licensed Practical Nurse in Personal Care, you will play a vital role in providing high-quality care and services to our seniors.
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Personal Care Nurse
1 week ago
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Commercial Sales Development Manager
6 days ago
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Senior Night Security Operations Manager
4 weeks ago
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Fitness Coach
5 days ago
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Senior Pharmacy Manager Role
2 weeks ago
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Culinary Specialist
6 days ago
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Post-Disaster Reconstruction Manager
5 days ago
Elizabethtown, Pennsylvania, United States SERVPRO of East YorkWestern Lancaster County Full timeCompany Overview:SERVPRO of East York/Western Lancaster County is hiring a skilled Reconstruction Project Manager to lead our team in delivering exceptional customer service and restoring properties to their original condition. As a Reconstruction Project Manager, you will be responsible for overseeing all aspects of assigned reconstruction projects,...
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Medical Assistant
2 weeks ago
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Senior Culinary Director
1 month ago
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Vitality Senior Living Caregiver
4 weeks ago
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Nurse Practitioner
1 month ago
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Senior Care Specialist
4 weeks ago
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HVAC Service Manager
2 weeks ago
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Senior Nursing Administrator
2 weeks ago
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Senior Care Nurse
1 week ago
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Senior Plumbing Manager
2 weeks ago
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Assistant Manager- Customer Service
1 month ago
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Assistant Manager- Customer Service
3 weeks ago
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Director of Operations
1 week ago
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LPN - Full-Time
2 months ago
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3 days ago
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Senior Maintenance Technician
2 weeks ago
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Director of Growth and Operations
1 week ago
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Authority Manager
3 weeks ago
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2 months ago
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Caregiver - Part-Time
2 months ago
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Caregiver - Part-Time
2 months ago
Elizabethtown, United States Vitality Senior Living Full timeJoin Our Team at Vitality Living as a Caregiver at Vitality Living Elizabethtown! At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for it! Join us today...
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4 weeks ago
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