Senior Climate Services Director

1 week ago


Elizabethtown, Pennsylvania, United States Home Climates Inc Full time
Lead HVAC Service Management Role

We are seeking a highly skilled and motivated Senior Climate Services Director to join Home Climates Inc. This is an excellent opportunity for individuals who are eager to learn and grow in a dynamic industry that plays a crucial role in the lives of many.

About the Job:

The Senior Climate Services Director will be responsible for overseeing and implementing Home Climates' processes and procedures, providing technical support to field personnel, and acting as a conduit to source additional information and resources to resolve technical issues. Additionally, this role will involve conducting weekly evaluations and reviews of production and support staff, providing feedback on individual and company performance, and coaching staff on best practices to meet customer needs.

Main Responsibilities:
  • Oversee and implement Home Climates' processes and procedures to ensure efficiency and effectiveness.
  • Provide technical support to field personnel and source additional information and resources to resolve technical issues.
  • Conduct weekly evaluations and reviews of production and support staff, providing feedback on individual and company performance.
  • Couch staff on best practices to meet customer needs.
  • Run weekly training meetings to cover sales practices, KPI reviews, performance acknowledgments and awards, new products, objection handling, sales contests, safety concerns, product issues, and manufacturer's training.
  • Act as a mentor to encourage individual growth and motivate staff throughout the organization.
  • Correct or modify existing processes and procedures that fail to add value to Home Climates' services or business results.
Requirements:
  • Customer service orientation, both internal and external.
  • Understanding and proper use of pricing systems when making recommendations.
  • Determining customer satisfaction through follow-up on all installation/services sold.
  • A good working knowledge of Home Climates' products and services, requiring additional study and training both on- and off-site.
  • Knowledge of various municipalities' plan requirements, permit requirements, and submittal processes.
  • Continuous improvement of knowledge of construction in general and how Home Climates operates to benefit customers.
  • Effective communication with Field Installation Supervisors throughout each project to ensure proper and prompt completion of jobs.
  • Establishing goals, KPIs, and objectives for the business, self-service technicians, plumbers, CSRs, and other staff.
  • Hiring and termination of staff for roles supervised.
  • Providing corrective action, feedback, accountability, and making termination decisions for individuals who do not meet goals and expectations.
  • Providing weekly status updates to management.
  • Regularly reviewing and monitoring progress against goals and seeking assistance as needed.
  • Communicating effectively with associates, superiors, vendors, and customers.
  • Asking and obtaining customer referrals and web recommendations.
  • Superior interpersonal skills.
  • Able to read and interpret blueprints and technical drawings and specifications.
  • Able to accurately list and order materials and supplies.
  • Able to work under time and budgetary constraints and pressures.
  • Able to efficiently manage time and schedules.
  • Computer literate to the extent necessary to fulfill this function.
  • Familiarity with the use of smartphones, text messaging, and email.
  • Capable of understanding client needs and influencing their decision favorably.
  • Constant learning through training from suppliers, trade shows, seminars, independent study, and other employees.
  • Clean, neat, professional appearance.
  • Safe work habits and ability to recognize and avoid dangerous situations.
  • Adaptable to changing work schedules as the business dictates.
  • Participation in the on-call rotation for emergency, after-hours, weekend, and holiday service requests.
Compensation:

The estimated salary range for this position is $65,000 - $85,000 per year, depending on experience and qualifications.



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