Seasonal Experience Representative

4 weeks ago


Redwood City, California, United States Filoli Historic House and Garden Full time
Job Summary

The Filoli Historic House and Garden is seeking a Seasonal Experience Representative to provide exceptional customer service and support the visitor experience at our historic estate. This role will involve delivering information and direct interpretation to guests, advocating for the best guest experience possible, and providing hospitality services such as bartending and assisting in the Clock Tower Shop.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues that may arise.
  • Deliver information and direct interpretation to guests, ensuring they have a positive and engaging experience at Filoli.
  • Advocate for the best guest experience possible, working closely with other team members to ensure seamless operations.
  • Provide hospitality services such as bartending and assisting in the Clock Tower Shop, ensuring a high level of customer satisfaction.
  • Manage visitor flow to ensure minimum wait times and limit confusion for visitors.

Requirements
  • High school diploma or equivalent required; experience in hospitality, museums, retail, or restaurants preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and volunteers.
  • Ability to work independently and as part of a team, with a flexible schedule that includes evenings and weekends.
  • Basic knowledge of Filoli's history, mission, and operations, with a willingness to learn and grow in the role.

What We Offer
  • A competitive hourly rate of $26.00.
  • The opportunity to work in a unique and historic setting, with a team of dedicated and passionate individuals.
  • Professional development and training opportunities, to help you grow and succeed in your career.


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