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Digital Acquisition and Solutions Lead

2 months ago

Hartford, Connecticut, United States The Hartford Full time

About the Role:

The Middle and Large Commercial Digital Acquisition and Solutions Lead will play a pivotal role in relationship management, production performance, and execution across Middle and Large Commercial's digital assets.

Key Responsibilities:

  • Asset performance – including submission flow, conversion rates, and alignment with Middle and Large Commercial's targeted portfolio mix.

  • New digital distribution partner identification, negotiation, as well as successful onboarding and integration.

  • Top and bottom-line financial performance.

  • Collaboration with internal stakeholders to identify and address market opportunities to profitability grow the Middle and Large Commercial presence and portfolio through our various digital channels.

  • Distribution Management:

    • Identify and build relationships with new digitally focused distribution partners, including retail agents/brokers.

    • Develop and maintain awareness of digital distribution strategies.

    • Train distribution relationships on our digital assets, workflows, product capabilities, and appetite.

    • Engage with assigned digital distribution relationships to establish top-line premium objectives and build strong partnership to profitably grow our portfolio through digital acquisition.

    • Act as a key digital point of contact for external partners.

  • Performance Analytics:

    • Work with internal partners to generate key performance indicators.

    • Optimize production results by monitoring performance and trends for our digital assets.

    • Develop and maintain strong knowledge of digital distribution landscape to provide insights.

    • Partner with Underwriting Leadership to monitor pricing and underwriting quality results.

    • Collaborate with IT, Digital COE, and Middle and Large Commercial Product/Business functions as appropriate on technology or product enhancements that will accelerate the growth of our digital acquisition assets.

  • Strategy:

    • Partner with MLC Head of Strategy as well as Digital COE in strategic roadmap for digital acquisition growth as well as overall digital capabilities (service etc.) as well as single point of contact for MLC Digital Roadmap overall.

    • Work with management and functional teams to define KPIs, measure effectiveness of strategic acquisition, and adjust optimize upsell/cross-sell programs as needed.

    • Work closely with all colleagues to build consistent customer satisfaction, to leverage synergies, and to develop and deploy best practices.

Requirements:

  • Minimum of seven years of experience in Middle and Large Commercial underwriting or distribution management.

  • Dynamic leader with strong influencing skills and experience successfully managing large partnerships.

  • Understanding of Insurance technology, including contemporary technologies and platform services and integrations.

  • Success in previous Digital transformations or Digital acquisition efforts inside an Agent/Broker/Distributor is a plus.

  • Experience with large Brokers preferred.

  • Experience with Broker/Agency Digital integration and/or training preferred.

  • Strong communication and executive presence, both verbal and written. Proficient in presentation building and delivery.

  • Demonstrated ability to leverage data and analytics to identify trends and drive improved execution and financial performance.

  • An ability to think analytically about business problems, make recommendations, and propose solutions.

  • High energy self-starter, who is resilient and has an entrepreneurial spirit.

  • Demonstration of solid time, organizational, and desk management skills.

  • Goal-oriented and delivers outcomes.

  • Ability to challenge the status quo and compete to win.

  • Ability to travel up to 50%.