Quality Assurance Manager

1 week ago

Cincinnati, Ohio, United States United Dairy Farmers Full time
Job Title: Quality Assurance Manager

United Dairy Farmers is seeking a highly skilled Quality Assurance Manager to lead our Food Safety and Quality team. As a key member of our organization, you will be responsible for ensuring the safety of all food products sold by our company, including frozen, fluid, commissary, and ice products.

Key Responsibilities:

  • Lead the Food Safety and Quality team and assist with the maintenance of the food safety prerequisite, preventive controls, and the overall Food Safety program.
  • Maintain proficiency and understanding of food regulations and communicate with teams to ensure ongoing compliance.
  • Ensure the Food Safety programs are updated and maintained.
  • Implement, drive, and upgrade Certifications Audits.
  • Manage the relationship with customers by being responsible for customer audits, answering complaints, and tracking root cause analysis in conjunction with the Quality Control Department.
  • Write and/or modify product specifications and batch sheets after the Research & Development (R&D) team has created and/or defined product standards.
  • Manage the vendor approval program by keeping an updated list of all suppliers/service providers, overseeing audits of suppliers, analyzing technical sheets from suppliers, and validating all specifications prior to sending them to the supplier.
  • Cooperate in food safety team projects such as managing risk analysis and establishing cleaning qualifications.
  • Develop, organize, and implement effective training programs re: hygiene, FSMA, Food Safety/HACCP.
  • Provide hands-on assistance and direction to production associates as needed to ensure product safety and quality.
  • Ensure product and sales/customer samples are properly selected and shipped as needed.
  • Assist in the investigation and resolution of customer complaints, including root cause analysis.
  • Provide regular oversight and review of process monitoring and product verification results for all processes.
  • Maintain and review Quality Control documentation.
  • Responsible for ensuring that QC holds, and non-conforming materials are identified, segregated, processed, handled, stored, and dispositioned in a manner consistent with company food safety and quality policies as well as regulatory requirements.
  • Manage the Right First-Time process, lead the root causes analysis and follow the actions plan.
  • Implement and drive certifications upgrades.
  • Update quality procedures and validate all quality documentation prior to implementing new versions.
  • Guarantee the respect of quality procedures and lead all continuous improvement process for UDF.
  • Manage the internal audit function while ensuring that internal audits are performed as required, and results documented and communicated to the internal teams.
  • Assist Management by providing inputs for monthly KPIs. Provide feedback to assist Quality management in ongoing quality improvement initiatives.
  • Participate in regulatory & Food Safety, etc. audits and aiding in compliance requirements for FDA, USDA, BRC, SQF inspectors/auditors.
  • Work closely with team members to ensure that all Quality activities align with each other's, as well as customer, company, and regulatory requirements and standards.
  • Participate in production, spec, and other meetings as necessary for smooth and continuous production flow.
  • Serve as a resource/reference to production team members on quality-related issues.
  • Ensure that safety practices are properly followed, including adherence to proper PPE requirements, safety, role modeling behavior, and maintaining clean and organized workspaces.
  • Pro-actively seek to correct unsafe conditions and report any conditions that are not immediately resolved.
  • Continuously promote motivation among the staff to strive for more efficient and productive Quality department, including modeling and leading high standards.
  • In conjunction with Vice President/HR, is responsible for interviewing, selection, coaching, training, discipline, recognition, and performance management of an hourly staff through positive relations, morale building, teamwork, and consistent leadership.
  • Coach and model behaviors for team members for appropriate processes and facilitate problem-solving through teamwork and the promotion of a respectful environment, to include conducting and leading team meetings.
  • Additional duties as requested or assigned.

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