Quality Assurance Manager
4 weeks ago
United Dairy Farmers is seeking a highly skilled Quality Assurance Manager to lead our Food Safety and Quality team. As a key member of our organization, you will be responsible for ensuring the safety of all food products sold by our company, including frozen, fluid, commissary, and ice products.
Key Responsibilities:
- Lead the Food Safety and Quality team and assist with the maintenance of the food safety prerequisite, preventive controls, and the overall Food Safety program.
- Maintain proficiency and understanding of food regulations and communicate with teams to ensure ongoing compliance.
- Ensure the Food Safety programs are updated and maintained.
- Implement, drive, and upgrade Certifications Audits.
- Manage the relationship with customers by being responsible for customer audits, answering complaints, and tracking root cause analysis in conjunction with the Quality Control Department.
- Write and/or modify product specifications and batch sheets after the Research & Development (R&D) team has created and/or defined product standards.
- Manage the vendor approval program by keeping an updated list of all suppliers/service providers, overseeing audits of suppliers, analyzing technical sheets from suppliers, and validating all specifications prior to sending them to the supplier.
- Cooperate in food safety team projects such as managing risk analysis and establishing cleaning qualifications.
- Develop, organize, and implement effective training programs re: hygiene, FSMA, Food Safety/HACCP.
- Provide hands-on assistance and direction to production associates as needed to ensure product safety and quality.
- Ensure product and sales/customer samples are properly selected and shipped as needed.
- Assist in the investigation and resolution of customer complaints, including root cause analysis.
- Provide regular oversight and review of process monitoring and product verification results for all processes.
- Maintain and review Quality Control documentation.
- Responsible for ensuring that QC holds, and non-conforming materials are identified, segregated, processed, handled, stored, and dispositioned in a manner consistent with company food safety and quality policies as well as regulatory requirements.
- Manage the Right First-Time process, lead the root causes analysis and follow the actions plan.
- Implement and drive certifications upgrades.
- Update quality procedures and validate all quality documentation prior to implementing new versions.
- Guarantee the respect of quality procedures and lead all continuous improvement process for UDF.
- Manage the internal audit function while ensuring that internal audits are performed as required, and results documented and communicated to the internal teams.
- Assist Management by providing inputs for monthly KPIs. Provide feedback to assist Quality management in ongoing quality improvement initiatives.
- Participate in regulatory & Food Safety, etc. audits and aiding in compliance requirements for FDA, USDA, BRC, SQF inspectors/auditors.
- Work closely with team members to ensure that all Quality activities align with each other's, as well as customer, company, and regulatory requirements and standards.
- Participate in production, spec, and other meetings as necessary for smooth and continuous production flow.
- Serve as a resource/reference to production team members on quality-related issues.
- Ensure that safety practices are properly followed, including adherence to proper PPE requirements, safety, role modeling behavior, and maintaining clean and organized workspaces.
- Pro-actively seek to correct unsafe conditions and report any conditions that are not immediately resolved.
- Continuously promote motivation among the staff to strive for more efficient and productive Quality department, including modeling and leading high standards.
- In conjunction with Vice President/HR, is responsible for interviewing, selection, coaching, training, discipline, recognition, and performance management of an hourly staff through positive relations, morale building, teamwork, and consistent leadership.
- Coach and model behaviors for team members for appropriate processes and facilitate problem-solving through teamwork and the promotion of a respectful environment, to include conducting and leading team meetings.
- Additional duties as requested or assigned.
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