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Service Delivery Coordinator

2 months ago


Dumfries, Virginia, United States Jameshaugh Full time

About Jameshaugh

Jameshaugh is a family-run business that prides itself on putting people at the heart of its success. We are committed to delivering exceptional customer experiences and are seeking a passionate and self-motivated individual to join our award-winning team.

Job Summary

We are looking for a Customer Service Advisor to join our busy Aftersales department. As the first point of contact for all aftersales customers, you will be responsible for taking bookings and enquiries, liaising with customers, and ensuring complete customer satisfaction.

Key Responsibilities

  • Provide exceptional customer service and support to ensure complete customer satisfaction
  • Take bookings and enquiries from customers and respond to their queries in a timely and professional manner
  • Liaise with customers to resolve any issues or concerns they may have
  • Work collaboratively with the team to achieve sales and customer service targets
  • Participate in ongoing training and development to improve customer service skills and knowledge

What We Offer

As a valued member of our team, you will enjoy a competitive rate of pay, full and on-going manufacturer training and development, excellent benefits including 30 days holiday, contributory pension scheme, and generous staff discounts.

Requirements

To be successful in this role, you will need to have good interpersonal skills, a passion for delivering exceptional customer experiences, and a desire to succeed in a customer-service environment.