Retail Operations Director

6 days ago


Buckeye, Arizona, United States Goodwill of Central & Northern Arizona Full time

Company Overview

Goodwill of Central & Northern Arizona is a dynamic organization dedicated to helping individuals achieve their full potential. As a Retail Operations Director, you will be an integral part of our team, driving business growth and excellence in retail operations.

Salary

The estimated annual salary for this role is $60,000, based on national averages for similar positions in the industry.

Job Description

This role is responsible for overseeing the daily operations of a retail store location. Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of Team Members.

Essential Duties and Responsibilities

  • Develops and executes a retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Celebrates successes and collaborates with District Managers to develop strategic plans to drive donations.
  • Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
  • Maintains payroll costs and operating costs within budgeted amounts.
  • Empowers Team Members to deliver exceptional customer service to donors and customers.
  • Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Promotes Goodwill's mission through partnerships with community businesses and organizations.
  • Maintains regular attendance and demonstrates adaptability in transferring between stores.
  • Serves as a Goodwill ambassador in the community, promoting the company's values and mission.

Required Skills and Qualifications

  • A high school diploma or equivalent is required; two years' experience in retail management, preferably in thrift retail.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate Team Members.
  • Strong problem-solving and analytical skills, with the ability to make sound business decisions.
  • Proficiency in Microsoft Office Suite and other business software applications.
  • A valid driver's license and a clean MVR record are essential for this role.

Benefits

  • A comprehensive Total Rewards package includes five medical plans, three dental plans, vision coverage, a 401(k) retirement savings plan, employer-paid life insurance, and an Employee Assistance Program.
  • Paid time off, including vacation days and sick leave.
  • Paid holidays and recognition for employee milestones.

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